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What is Tech-Support Pro?

Tech-Support Pro is a specialized software solution tailored for OEM equipment manufacturers, meticulously designed to oversee support cases and service histories. Support teams benefit from quick access to essential equipment data by inputting serial numbers, reviewing specifications, checking warranty expiration dates, and examining prior support interactions. Each team member can thoroughly document support engagements, including detailed notes, updates on status, warranty information, and the purpose of the call, while also maintaining a separate technical service log that covers activities such as repairs, part replacements, and firmware updates. The software includes a comprehensive knowledge base that links frequently encountered issues to their solutions, customized for different machine models. Additionally, it simplifies the tracking of escalations by providing due dates, follow-up tasks, and assessments of warranty costs based on specific models. To enhance remote assistance, users can utilize an Android app that enables live sharing through phone cameras, complemented by a single sign-on feature for streamlined access. The pricing model is structured monthly and is determined by the number of support agents, with customizable Enterprise plans available for larger teams, providing adaptability to suit diverse organizational requirements. This all-encompassing system not only streamlines workflows but also significantly boosts the productivity and effectiveness of technical support teams in addressing customer needs. As a result, Tech-Support Pro stands out as an invaluable asset for manufacturers striving to elevate their customer service experience.

What is InVentry ?

Our comprehensive visitor entry system, designed specifically for educational institutions yet versatile enough for various business applications, allows for accurate monitoring of individuals present in your premises at any time. InVentry streamlines the sign-in experience, safeguards identity information, and provides assurance to your team that the application effectively upholds the safety and accountability of both students and employees. The warranties we offer for our visitor management system are unmatched in the industry, distinguishing us from other sign-in software providers. These warranties encompass all aspects of our hardware and software, backed by a service level agreement (SLA) for warranty support. For the main InVentry display, including its fixtures, we provide onsite repairs and replacements under warranty. Additionally, for peripheral items like scanners and printers, we ensure a simple return process at no extra cost for repairs or replacements. This all-encompassing strategy not only guarantees user satisfaction but also reinforces confidence in the ongoing functionality of our system, allowing organizations to focus on their core activities without distraction.

Media

Media

Integrations Supported

Integrations Supported

Actin Time
HUBmis
Horizon Hosted Phone System

API Availability

API Availability

Pricing Information

$99/month

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

KeplaCloud

Date Founded

2026

Company Location

United States

Company Website

keplacloud.com/tech-support-pro

Company Facts

Organization Name

InVentry

Company Location

United Kingdom

Company Website

inventry.co.uk

Categories and Features

Help Desk

Not specified

Categories and Features

Visitor Management

Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List

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