Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Maintenance Care Reviews & Ratings
    297 Ratings
    Company Website
  • GoCodes Reviews & Ratings
    275 Ratings
    Company Website
  • EcholoN Reviews & Ratings
    50 Ratings
    Company Website
  • Sogolytics Reviews & Ratings
    869 Ratings
    Company Website
  • Sendbird Reviews & Ratings
    166 Ratings
    Company Website
  • Finastra LaserPro Reviews & Ratings
    2 Ratings
    Company Website
  • ScreenMeet Reviews & Ratings
    35 Ratings
  • ServoDesk Reviews & Ratings
    25 Ratings
    Company Website
  • Zendesk Reviews & Ratings
    8,478 Ratings
    Company Website
  • Serviceaide Reviews & Ratings
    244 Ratings
    Company Website

What is Tech-Support Pro?

Tech-Support Pro is a specialized software solution tailored for OEM equipment manufacturers, meticulously designed to oversee support cases and service histories. Support teams benefit from quick access to essential equipment data by inputting serial numbers, reviewing specifications, checking warranty expiration dates, and examining prior support interactions. Each team member can thoroughly document support engagements, including detailed notes, updates on status, warranty information, and the purpose of the call, while also maintaining a separate technical service log that covers activities such as repairs, part replacements, and firmware updates. The software includes a comprehensive knowledge base that links frequently encountered issues to their solutions, customized for different machine models. Additionally, it simplifies the tracking of escalations by providing due dates, follow-up tasks, and assessments of warranty costs based on specific models. To enhance remote assistance, users can utilize an Android app that enables live sharing through phone cameras, complemented by a single sign-on feature for streamlined access. The pricing model is structured monthly and is determined by the number of support agents, with customizable Enterprise plans available for larger teams, providing adaptability to suit diverse organizational requirements. This all-encompassing system not only streamlines workflows but also significantly boosts the productivity and effectiveness of technical support teams in addressing customer needs. As a result, Tech-Support Pro stands out as an invaluable asset for manufacturers striving to elevate their customer service experience.

What is Kepla-FSM?

Kepla-FSM is a tailored software solution aimed at field service management, enabling equipment service teams to streamline their operations with a focus on individual machines. Each machine is equipped with an extensive record that encompasses details like make, model, serial number, warranty information, owner data, and its current location, as well as a service history that monitors the equipment's movement between various sites and owners. This software is packed with numerous features, including scheduling and dispatching, customer mapping, management of service contracts, preventive maintenance planning, quoting, service reporting, customer signatures, and invoicing options. Moreover, technicians benefit from an Android app that allows them to access these capabilities while on the move. The software's equipment-focused workflow is especially advantageous for sectors such as HVAC and refrigeration services, lab and medical equipment maintenance, industrial equipment repair, and appliance repair. Kepla-FSM also offers adaptable flat monthly subscription plans, which range from Solo to Enterprise, ensuring that every feature is accessible across all tiers without any setup fees or hidden costs. This user-friendly pricing strategy empowers businesses, regardless of their size, to efficiently oversee their service operations without the concern of rising expenses. By prioritizing clarity and accessibility, Kepla-FSM positions itself as a valuable resource in the field service management landscape.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$99/month

Pricing Information

$89/month
Flat monthly plans start at $89 per month. Plans range from Solo to Enterprise; every feature is included on every plan, with no setup fees or add-ons.

Supported Platforms

SaaS
Android

Supported Platforms

SaaS
Android
Windows
Mac
Chromebook
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

KeplaCloud

Date Founded

2026

Company Location

United States

Company Website

keplacloud.com/tech-support-pro

Company Facts

Organization Name

KeplaCloud

Date Founded

2026

Company Location

United States

Company Website

keplacloud.com/kepla-fsm

Categories and Features

Help Desk

Not specified

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Scheduling
Service History Tracking
Work Order Management

Popular Alternatives

Kepla-FSM Reviews & Ratings

Kepla-FSM

KeplaCloud

Popular Alternatives

SmartHVAC Reviews & Ratings

SmartHVAC

Blynk
Zeus Reviews & Ratings

Zeus

Obor Digital
Spine Assets Reviews & Ratings

Spine Assets

Spine Technologies