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What is TechGrid?

TechGrid acts as an all-in-one hub that connects companies with a network of qualified Tech Service Providers (TSPs) and collaboration partners, streamlining the delivery of IT solutions. Users can showcase their full service offerings in As-a-Service bundles, which automatically calculate options for hardware, services, support, and financing. By answering a few simple questions, clients can witness the creation of their bill of materials in real-time through our cutting-edge BOM automation tool. This tool significantly improves operational efficiency and accelerates the proposal process, making it easier for clients to review and approve offers. In essence, TechGrid not only helps you finalize more deals quickly but also ensures a smooth and efficient experience for everyone involved, fostering better relationships between businesses and their customers. Ultimately, the platform is designed to make the entire process more user-friendly and efficient.

What is Acronis Automation?

Acronis Automation is an advanced Professional Services Automation (PSA) tool tailored for Managed Service Providers (MSPs), aimed at enhancing and refining their operational efficiencies. It boasts a range of powerful functionalities including automated billing and invoicing, management of service desks, customer relationship management (CRM) capabilities, project oversight, inventory management, and key performance indicator (KPI) tracking. By integrating seamlessly with Acronis' Remote Monitoring and Management (RMM), cybersecurity solutions, and data protection offerings, it creates a cohesive framework for handling support tickets, streamlining workflows, and evaluating business outcomes. This all-encompassing platform minimizes manual tasks, boosts operational efficiency, and elevates customer satisfaction, allowing MSPs to concentrate on offering outstanding services and fostering growth. As a result, Acronis Automation not only supports the day-to-day functions of MSPs but also empowers them to scale their businesses effectively.

Media

Media

Integrations Supported

ConnectWise Automate
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
SAP CRM
Sugar Connect
Zoho CRM

Integrations Supported

Acronis Cyber Protect
ConnectWise Cybersecurity Management
ConnectWise RMM
Datto RMM
Datto SIRIS
Datto Workplace
N-able N‑central
NinjaOne
QuickBooks Online
QuickBooks Online Advanced
Sage Accounting
Stripe
Zapier

API Availability

API Availability

Pricing Information

$300 per month

Pricing Information

$49.00/month/user
All-in monthly fee per user (based on annual subscription).
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

TechGrid

Date Founded

2021

Company Location

United States

Company Website

techgrid.com

Company Facts

Organization Name

Acronis

Date Founded

2003

Company Location

Switzerland

Company Website

www.acronis.com/en-us/products/cloud/cyber-protect/automation/

Categories and Features

MSP

Not specified

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Known Issue Management
Multi-Channel Communication
Multiple Brands / Products
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service

Contract Management
IT Asset Management
Incident Management
Self Service Portal
Service Reporting
Ticket Management

MSP

Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Project Management
Scheduling

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Portfolio Management
Project Management
Proposal Generation
Quote Management
Time & Expense Tracking

RMM

Not specified

Service Desk

Change Management
IT Asset Management
Incident Management
Mobile Access
SLA Management
Self Service Portal

Time Tracking

Automatic Time Capture
Billable & Non-Billable Hours
Billing & Invoicing
Employee Database
Mobile Time Tracking
Multiple Billing Rates
Online Time Tracking
Overtime Calculation
Time per Project Reporting
Timesheet Management
Vacation / Leave Tracking

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