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What is TechGrid?

TechGrid acts as an all-in-one hub that connects companies with a network of qualified Tech Service Providers (TSPs) and collaboration partners, streamlining the delivery of IT solutions. Users can showcase their full service offerings in As-a-Service bundles, which automatically calculate options for hardware, services, support, and financing. By answering a few simple questions, clients can witness the creation of their bill of materials in real-time through our cutting-edge BOM automation tool. This tool significantly improves operational efficiency and accelerates the proposal process, making it easier for clients to review and approve offers. In essence, TechGrid not only helps you finalize more deals quickly but also ensures a smooth and efficient experience for everyone involved, fostering better relationships between businesses and their customers. Ultimately, the platform is designed to make the entire process more user-friendly and efficient.

What is Naverisk RMM & PSA?

Naverisk offers elegantly straightforward RMM and Service Desk software that serves as a robust, user-friendly, all-inclusive platform for automating IT services, thereby streamlining service delivery and lowering expenses. For over a decade, Naverisk has equipped MSPs and IT professionals with the tools necessary to provide outstanding IT support. With its advanced remote management and monitoring features, you can proactively identify and resolve issues before they impact users. By automating your IT services, you can significantly enhance your operational efficiency. The platform fully supports Windows, Linux, Mac, and SNMP devices, ensuring broad compatibility. Effective customer service relies on teamwork, and Naverisk’s service desk is specifically designed for IT experts and MSPs. It boasts powerful automation and collaboration features, enabling teams to work seamlessly together while integrating device management to swiftly address IT challenges. By fostering an environment of cooperation and efficient problem-solving, Naverisk empowers teams to deliver exceptional service.

Media

Media

Integrations Supported

ConnectWise Automate
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
SAP CRM
Salesforce
Sugar Connect
Zoho CRM

Integrations Supported

ConnectWise PSA
ConnectWise ScreenConnect
Datto RMM
Datto Workplace
ScalePad
ScalePad Lifecycle Manager
Splashtop Remote Support
Xero
e-automate

API Availability

API Availability

Pricing Information

$300 per month

Pricing Information

$110 per month

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
Mac
Linux

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

TechGrid

Date Founded

2021

Company Location

United States

Company Website

techgrid.com

Company Facts

Organization Name

Naverisk

Date Founded

2007

Company Location

New Zealand

Company Website

www.naverisk.com

Categories and Features

MSP

Not specified

Categories and Features

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Project Management
Recurring Issues
Task Management

IT Service

Contract Management
IT Asset Management
Incident Management
Release Management
Ticket Management

ITSM

Availability Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Network Monitoring

Bandwidth Monitoring
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Resource Management
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Patch Management

Alerts/Notifications
Automatic Patch Deployment
Automatic Scans
Custom Patches
Network Wide Management
Patch Testing
Vulnerability Scanning

Professional Services Automation

Billing & Invoicing
Client Portal
Project Management
Quote Management
Resource Management
Time & Expense Tracking

Remote Support

Diagnostic Tools
Real-time Chat
Screen Sharing
Surveys & Feedback

RMM

Not specified

Server Management

CPU Monitoring
Database Servers
Email Monitoring
Event Logs
Patch Management
Scheduling
User Activity Monitoring
Virtual Machine Monitoring

SNMP Monitoring

Not specified

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