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What is TekTape?

TekTape serves as an audio recording solution specifically designed for Windows Server Editions from 2003 to 2019. It features a user-friendly HTTP interface that enables the real-time monitoring of SIP calls. This application allows for the recording of audio streams from SIP conversations, with the capability to save the captured calls in a 16-bit, 8 kHz mono wave file format. Additionally, it supports the TZSP (TaZmen Sniffer Protocol) and can generate Call Detail Records (CDR) for both monitored and failed calls. Users can listen to audio in real time and even terminate specific SIP calls as needed. Secure SIP calls benefit from TLS decoding using SRTP encryption. For those utilizing Lync endpoints, TekTape can successfully record conversations provided that the Lync Server certificate and its corresponding private key are properly installed on the system. It supports various audio codecs, including G.711 AMU Law, G.722, G.729, and GSM. Furthermore, TekTape is capable of executing recordings across multiple sites effectively, ensuring comprehensive coverage for audio monitoring needs. The versatility and reliability of TekTape make it an ideal choice for organizations requiring efficient audio recording solutions.

What is Calabrio Call Recording?

Harness the power of every conversation and interaction to turn customer engagements into a rich source of actionable insights. Ensure thorough documentation is in place to facilitate streamlined compliance procedures. Seamlessly navigate through vast amounts of call recordings to check for adherence to regulations, address disputes, and mitigate risks. Align customer feedback with key business goals to drive success. Consistently document all calls to ensure that no interaction is ever missed. Safeguard valuable customer information from being overlooked. Achieve a holistic view of your customers while evaluating the performance of your contact center. Remain vigilant in tackling technical issues to minimize downtime effectively. Establish a vital safety measure by continuously overseeing your call center's infrastructure. Receive real-time alerts about potential problems to resolve them quickly and prevent missed opportunities. Organize call data systematically to transform large volumes of recordings into clear, structured information. Leverage advanced metadata tagging features to automatically categorize and arrange call data for better accessibility and analysis. This approach not only ensures compliance but also significantly boosts overall operational efficiency, ultimately benefiting your organization in the long run.

Media

Media

Integrations Supported

Five9
NovelVox Agent Accelerator
PowerSchool Enrollment
PowerSchool Unified Administrationâ„¢ Atrieve
PowerSchool Unified Insightsâ„¢
PowerSchool Unified Talent HRMS
PowerSchool Unified Talentâ„¢ SmartFind Express
QEval
SchoolSpring Job Board
Trillium SIS
UniAgent
iNow SIS
iVision Plus

Integrations Supported

Five9
NovelVox Agent Accelerator
PowerSchool Enrollment
PowerSchool Unified Administrationâ„¢ Atrieve
PowerSchool Unified Insightsâ„¢
PowerSchool Unified Talent HRMS
PowerSchool Unified Talentâ„¢ SmartFind Express
QEval
SchoolSpring Job Board
Trillium SIS
UniAgent
iNow SIS
iVision Plus

API Availability

Has API

API Availability

Has API

Pricing Information

$1100 one-time payment
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

KaplanSoft

Date Founded

2011

Company Location

Turkey

Company Website

www.kaplansoft.com/tektape/

Company Facts

Organization Name

Calabrio

Date Founded

1995

Company Location

United States

Company Website

www.calabrio.com/products/call-recording/

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

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