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Ratings and Reviews 0 Ratings
Alternatives to Consider
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RingCentral RingEXRingCentral RingEX is a robust cloud-based telephony solution designed to enhance your company's communication efficiency. With enterprise-level communication functionalities like voice, fax, and text, along with the flexibility of BYOD (bring your own device), it enables you to operate from virtually anywhere. The platform's essential features encompass automatic call recording, conferencing capabilities, and unlimited local and long-distance calls. Additionally, RingCentral RingEX offers personalization options, allowing you to tailor call management settings such as call forwarding, message alerts, and notifications for missed calls to fit your specific requirements. This adaptability makes it a versatile choice for a wide range of business environments.
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PhonexaPhonexa is a unified platform built to optimize tracking and distribution for calls, leads, compliance, clicks, email, accounting, and more. The all-in-one marketing automation platform empowers brands and performance marketers to manage and distribute leads, track pay-per-call campaigns, increase ROI, and automate every stage of the customer journey. At the core of Phonexa’s platform are LMS Sync for intelligent lead management and lead distribution and Call Logic for advanced call tracking, routing, and pay-per-call campaigns. Phonexa’s core solutions and six add-ons are powered by automation, smart routing, and real-time analytics, empowering performance marketers to capture, qualify, verify, and route leads efficiently while maximizing visibility, compliance, and profitability across all marketing channels. Serving industries such as finance, insurance, home services, and beyond, Phonexa delivers complete visibility, fraud prevention, and compliance at scale. The platform combines advanced analytics, intelligent lead management, AI-enabled Call Agents, and smart routing to help businesses convert more qualified leads, improve ROI, and achieve growth through data transparency and control.
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CallTrackingMetricsCallTrackingMetrics stands out as the sole SaaS platform that integrates call tracking and conversion intelligence to enhance contact center automation, leading to a more tailored experience for customers. Discover which marketing initiatives are driving leads or conversions, and leverage that information to create automated call flows that enhance your contact center operations. With our comprehensive suite of phone, text, online, and live chat tools, you can achieve seamless communication across your entire organization. More than 100,000 users around the globe rely on CallTrackingMetrics to streamline communications for their sales, marketing, and service teams, ensuring efficiency and effectiveness in their outreach efforts. Our call tracking capabilities include dependable dynamic number insertion (DNI) for precise session-level attribution, as well as local and toll-free tracking numbers, which offer omnichannel attribution across calls, texts, and form submissions. Additionally, our contact center solutions feature a user-friendly browser-based softphone, along with intelligent routing options to optimize call management. Embracing these advanced features can significantly elevate your organization's customer interaction strategy.
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CallHubCallHub is an all-in-one digital outreach platform helping political campaigns, nonprofits, advocacy groups, unions, and businesses connect with their audiences at scale through calls, texts, email, and automation. Built for both high-volume and personalized engagement, CallHub offers Predictive, Power, and Auto Dialers with AI-driven Smart Insights that analyze call sentiment in real time. Features like Dynamic Caller ID, Spam Shield, and SHAKEN/STIR compliance boost call deliverability and answer rates. On the messaging front, CallHub enables Peer-to-Peer Texting, Text Broadcasts, and Text-to-Join campaigns with SMS/MMS support, link tracking, and automated responses. Workflow automation ties all channels together, while the mobile app makes it easy for volunteers to join and manage campaigns on the go. Seamless integrations with NationBuilder, NGP VAN, Salesforce, and Blackbaud keep your data unified and up to date. Compliant with SOC 2, ISO 27001, GDPR, and TCPA, CallHub is trusted by over 200,000 campaigns worldwide, powering 1B+ calls and 750M+ texts to date.
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TollFreeForwardingIn just one minute, you can set up your international phone number, with options available for over 120 countries and 1,000 cities. This service allows you to redirect your calls to any global number seamlessly. With advanced scheduling features, you can manage call routing based on your business hours and preferences, directing calls to your main office during operational times and to voicemail when closed. You also have immediate access to comprehensive data regarding calls made to your TollFreeForwarding number, which can assist in analyzing customer call behavior for better outbound sales and follow-up strategies. Additionally, you can record your calls, whether in full or in segments, for easy tracking and review. These recordings are stored in call detail records, which can be accessed, downloaded, or played back whenever necessary for reference. By leveraging this functionality, you can enhance your communication efficiency and better serve your clientele.
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800.comTransform your surroundings into a functional workspace with 800.com, which enables you to oversee your business operations directly from your mobile device. This service comes without the need for a contract, providing advanced calling features and cell phone forwarding capabilities that enhance customer engagement, brand recognition, and response rates through SMS messaging. You can effortlessly manage extensions, send out professional greetings, and oversee your account conveniently online. 800.com supports various types of forwarding, including simultaneous and sequential ringing, ensuring you never miss a call. Utilizing toll-free numbers establishes a credible presence in the U.S. market, while local numbers can suggest a limited business scope. Each member of 800.com enjoys full access to all phone system tools, irrespective of their selected plan, making it easier to serve clients and reduce long-distance charges for both your customers and your business. By choosing 800.com, you position your company for success in a competitive environment.
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CallToolsRevolutionize your contact center operations with CallTools, a cutting-edge cloud-based solution that seamlessly integrates both inbound and outbound dialing to maximize productivity. Boost agent efficiency while building stronger connections with customers through powerful features such as predictive dialing, call recording, and coordinated multi-channel campaigns via email and SMS. Obtain a comprehensive view of team performance with in-depth analytics and real-time reporting capabilities. With adaptable integrations, efficient queue management, and personalized IVR settings, CallTools streamlines processes and enhances call results. Improve your connection rates by utilizing sophisticated data targeting and dynamic caller ID technologies. Designed for simplicity, CallTools equips teams to tackle even the most challenging tasks effortlessly, ensuring a smoother workflow across the board. This innovative platform not only enhances operational efficiency but also fosters a more responsive and customer-centric approach in your contact center.
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QEvalQEval is an innovative cloud platform that assists call centers in efficiently managing their quality assurance and compliance requirements. It boasts essential features such as online coaching integration for agents, role-specific access controls, secure recordings, and comprehensive trend analysis. Serving as a multifunctional and intelligent tool for quality monitoring and performance management in contact centers, QEval employs cutting-edge artificial intelligence alongside real-time speech analytics to deliver valuable insights and analytics. This platform enhances the coaching process by providing timely training updates and improving visibility into coaching methodologies, advancing beyond traditional checkbox evaluations. By utilizing AI-powered speech analytics, QEval reveals critical performance insights, including emotional indicators, thereby elevating call center quality monitoring and enabling more effective coaching for agents. Furthermore, this approach not only optimizes performance but also enriches the overall training experience within the call center environment.
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FrontFaceFrontFace is an advanced on-premise software solution for digital signage and kiosks that provides a straightforward way to set up interactive terminals, touchscreen interfaces, and static public displays for various applications, including advertising and information dissemination. It supports a wide range of media formats, allowing you to showcase text, images, PDFs, videos, news tickers, and even complete web pages using HTML5. The standout feature is that you can generate high-definition content using any Windows application that has printing capabilities, enabling you to utilize familiar programs like PowerPoint, Word, and Excel without the need to master a new, complicated design tool. Additionally, FrontFace offers a plugin interface that enhances its functionality by allowing the integration of external calendars such as Office 365 Exchange Online, ICS, or Excel, as well as specialized applications like accident statistics boards or dashboards. Moreover, managing content with FrontFace is incredibly user-friendly and requires no programming expertise, making it accessible to everyone. This combination of features positions FrontFace as an exceptionally versatile choice for anyone seeking to implement digital signage solutions.
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Caller ID ReputationCaller ID Reputation is a specialized service that enables businesses to monitor and manage their caller IDs across various leading telecom carriers, call-blocking applications, and aggregator APIs. This tool provides immediate insight into how calls are presented to clients, helping organizations identify problematic caller IDs and potentially reducing the occurrence of flags by up to 95% within the first month. With its user-friendly dashboard, businesses can efficiently manage multiple lines simultaneously, thus minimizing the risk of their calls being labeled as spam or scams. Additionally, Caller ID Reputation offers real-time notifications and detailed dashboards for continuous oversight, empowering users to quickly address any flagged numbers. By building a solid reputation for their phone numbers, companies can boost their connection rates and uphold their brand's credibility. An important issue to consider is that blocked calls can hinder communication with patients, who might be left unaware of attempts to reach them, whether through calls or text messages. Thus, ensuring the successful delivery of calls is vital for maintaining effective communication with both clients and patients, ultimately supporting better service outcomes. Furthermore, consistent monitoring of caller ID reputation can lead to long-term improvements in customer trust and engagement.
What is TekTape?
TekTape serves as an audio recording solution specifically designed for Windows Server Editions from 2003 to 2019. It features a user-friendly HTTP interface that enables the real-time monitoring of SIP calls. This application allows for the recording of audio streams from SIP conversations, with the capability to save the captured calls in a 16-bit, 8 kHz mono wave file format. Additionally, it supports the TZSP (TaZmen Sniffer Protocol) and can generate Call Detail Records (CDR) for both monitored and failed calls. Users can listen to audio in real time and even terminate specific SIP calls as needed. Secure SIP calls benefit from TLS decoding using SRTP encryption. For those utilizing Lync endpoints, TekTape can successfully record conversations provided that the Lync Server certificate and its corresponding private key are properly installed on the system. It supports various audio codecs, including G.711 AMU Law, G.722, G.729, and GSM. Furthermore, TekTape is capable of executing recordings across multiple sites effectively, ensuring comprehensive coverage for audio monitoring needs. The versatility and reliability of TekTape make it an ideal choice for organizations requiring efficient audio recording solutions.
What is PlayerLync?
If your business operates beyond the confines of a traditional office, PlayerLync is an ideal solution for you. This powerful tool enhances service quality, provides insights into global business operations, and fortifies connections with frontline employees. It combines mobile content management, operations, learning, and communication into a single platform. Content is efficiently and promptly delivered to both mobile and shared devices, ensuring that your team is always informed. Designed for scalability and immediate usability, it requires no additional integrations, allowing for a seamless experience. Users can quickly grasp essential aspects of learning, content engagement, and operational processes. As your organization grows, the connection between your headquarters and frontline staff becomes even more vital. PlayerLync effectively narrows this divide by equipping your team with real-time access to tailored information necessary for translating corporate strategies into outstanding customer service. This ensures that every employee is empowered to perform at their best, fostering a culture of excellence throughout the company.
Integrations Supported
PowerSchool Atrieve
PowerSchool Enrollment
PowerSchool SmartFind Express
PowerSchool Student Analytics
SchoolSpring Job Board
Watershed
Integrations Supported
PowerSchool Atrieve
PowerSchool Enrollment
PowerSchool SmartFind Express
PowerSchool Student Analytics
SchoolSpring Job Board
Watershed
API Availability
Has API
API Availability
Has API
Pricing Information
$1100 one-time payment
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
KaplanSoft
Date Founded
2011
Company Location
Turkey
Company Website
www.kaplansoft.com/tektape/
Company Facts
Organization Name
PlayerLync
Date Founded
2011
Company Location
United States
Company Website
www.playerlync.com
Categories and Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Categories and Features
Mobile Learning
Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Certification Management
Content Management
Corporate / Business
Employee Training
Engagement Monitoring
Gamification
Media Management
Skills Tracking
Social Learning
Student Portal
Synchronous Learning
Testing / Assessments
Training Companies
Video Conferencing
Virtual Classroom
eCommerce
