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What is Tekion?

Tailored machine learning algorithms enable dealers to boost sales, enhance customer satisfaction, cut expenses, and build lasting client relationships. The Automotive Retail Cloud (ARC) serves as an all-encompassing platform that streamlines the entire vehicle sales process through an online interface. By refining workflows for both dealership staff and customers, it significantly simplifies operational tasks. This forward-thinking Digital Retailing solution integrates seamlessly with your DMS, creating a uniquely enjoyable online shopping journey suited to the individual preferences of each consumer. The Automotive Retail Cloud breaks down persistent technological obstacles that dealers have historically encountered, granting them a competitive edge and empowering their growth in the industry. With ARC, dealerships can leverage cutting-edge technology to revolutionize their operations and maximize their business capabilities, paving the way for future success. As the automotive landscape continues to evolve, embracing such innovations will be crucial for sustained competitiveness.

What is Salesforce Agentforce Automotive?

Agentforce Automotive is Salesforce’s AI-first CRM platform tailored to the unique needs of the automotive industry. Previously known as Automotive Cloud, it connects driver, vehicle, sales, and service data within a unified ecosystem. The platform delivers a comprehensive view of each driver’s lifecycle, from initial purchase through ongoing service and renewal. AI agents provide proactive alerts, intelligent recommendations, and actionable insights directly in the flow of work. Sales and service teams can quickly access context-rich data to resolve issues and strengthen customer relationships. Automotive Cloud simplifies the management of leases, warranties, claims, and dealership interactions. Personalized engagement tools enable immersive experiences that extend beyond the showroom. Integrated automation reduces administrative workload and boosts employee productivity. With Data 360, organizations can harmonize driver and vehicle profiles that evolve over time. MuleSoft connectors integrate critical automotive systems and legacy applications. Marketing Cloud and Commerce Cloud extend personalized campaigns and digital storefront experiences. Agentforce Automotive enables OEMs and dealers to deliver connected, data-driven experiences that drive loyalty, revenue growth, and operational excellence.

Media

Media

Integrations Supported

Collate
DAS Technology
Mia
Numa
Pam
Salesforce
Tire Trax
mScanAPI®

Integrations Supported

Collate
DAS Technology
Mia
Numa
Pam
Salesforce
Tire Trax
mScanAPI®

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tekion

Date Founded

2016

Company Location

United States

Company Website

www.tekion.com

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/automotive/cloud/

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Categories and Features

Automotive CRM

Call Logging
Contact Management
Customer Support
Inventory Management
Lease Management
List Management
Marketing Automation
Product Catalog
Quotes / Proposals
Service Department Management
Showroom Management
Territory Management

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