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What is Tekst?

Tekst is a cutting-edge AI platform tailored for businesses, transforming chaotic inboxes into streamlined workflows by thoroughly analyzing every email, ticket, and chat with a specialized model that understands the distinct language, context, and intent of your organization. It optimizes communication by automatically categorizing, prioritizing, and routing messages to the correct teams or systems, thus eliminating the necessity for manual sorting and alleviating backlog issues. By integrating effortlessly with existing tools, Tekst provides detailed operational insights, tracking essential metrics such as message types, response times, and resolution effectiveness while enabling automated functions like order intake, case management, accounts payable, and quote-to-cash processes. Alongside its capability to decipher complex messages and manage multilingual content with near-human precision, Tekst continuously adapts, delivering impressive results such as 90% classification accuracy, a tripling of resolution speed, and a return on investment achieved within mere weeks. This pioneering solution not only boosts productivity but also allows organizations to concentrate on strategic goals by significantly reducing the time allocated to routine communications, fostering an environment where innovation and growth can thrive. Ultimately, Tekst revolutionizes how businesses communicate and operate, paving the way for a more efficient and responsive organizational framework.

What is DaemonLayer?

DaemonLayer functions above your PSA, optimizing the repetitive tasks linked to Microsoft 365 requests that frequently consume valuable time for engineers. It autonomously handles processes such as resetting passwords, modifying groups, adjusting mailbox permissions, updating users, assigning licenses, and configuring out-of-office settings, all without needing technician intervention. Incoming support emails are automatically classified and triaged using advanced AI technology, directing them to your service desk with all essential context already compiled. Even before the triage is completed, DaemonLayer collects information on the M365 user, examines previous tickets for any associated problems, evaluates the confidence level of the situation, and suggests the most suitable technician, accomplishing this in under four seconds. Additionally, it boasts seamless two-way integration with ConnectWise and Autotask, enabling PSA embedded panels to showcase triage summaries, duplicate notifications, and workflow approvals directly within your ticketing system. It also incorporates a trust-based change authorization framework designed to manage sensitive tasks, featuring customizable human-in-the-loop approval checkpoints that enhance both security and accountability. With these advanced features, DaemonLayer not only significantly increases efficiency but also alleviates the burden on IT teams, allowing them to focus on more strategic initiatives and complex problem-solving.

Media

Media

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Integrations Supported

Microsoft 365
GENESYS
HubSpot CRM
Infor CRM
Looker
Microsoft Outlook
NetSuite
SAP Cloud Platform
Salesforce
Tableau
Zendesk

Integrations Supported

Microsoft 365
Autotask PSA
ConnectWise PSA
Hudu
Microsoft Teams
Slack

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

£220/month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Tekst

Date Founded

2022

Company Location

Belgium

Company Website

www.tekst.com

Company Facts

Organization Name

Silent Signal Ltd

Date Founded

2025

Company Location

United Kingdom

Company Website

daemonlayer.com

Categories and Features

Accounts Payable

Not specified

AI Tools

Not specified

AP Automation

Not specified

Quote-to-Cash

Not specified

Categories and Features

IT Automation

Not specified

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