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What is TeleVox?

For over thirty years, TeleVox has been a catalyst for enhancing communication between healthcare providers, pharmaceutical companies, and life sciences organizations, which in turn fosters trust, ensures continuity of care, and enriches the overall patient experience. Our cutting-edge digital engagement solutions serve a network of over 10,000 healthcare providers, facilitating smooth communication with patients at every stage of their healthcare journey—before, during, after, and in-between their appointments. Furthermore, our customized services for the pharmaceutical and life sciences sectors help in reaching a wider patient audience through targeted initiatives that emphasize disease awareness, educational materials, and reminders for vaccinations. We enable our clients to connect with patients at the ideal moments through a variety of effective communication methods, including SMS text, phone calls, live chat virtual assistants, emails, and postcards. This strategy not only delivers personalized and adaptable messages that enhance patient satisfaction and fill gaps in care but also increases revenue while reducing the strain on healthcare personnel. By nurturing these vital connections, we play a key role in creating a more efficient and responsive healthcare ecosystem, ultimately contributing to better health outcomes for the communities we serve. Additionally, our commitment to innovation ensures that we are continually evolving to meet the changing needs of both healthcare providers and patients alike.

What is Luma Health?

Luma Health was established with the vision that the healthcare system should be more efficient and beneficial for every patient. The Patient Success Platformâ„¢ developed by Luma aims to integrate patient engagement efforts, ensuring that individuals remain connected to their healthcare providers throughout their entire medical experience, encompassing access, operations, clinical aspects, and financial considerations. This seamless integration is enhanced by Luma Bedrockâ„¢, which utilizes data-driven best practices derived from over 700 million data points collected from more than 80 million patient engagements. Currently, Luma caters to over 600 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, effectively managing the care pathways of more than 50 million patients. As a result, Luma Health plays a crucial role in transforming how patients interact with and navigate the healthcare landscape.

Media

Media

Integrations Supported

Practice-Web Dental

Integrations Supported

CareCloud
Intergy EHR
MEDITECH Expanse
NextGen Healthcare EHR
Nextech
Oracle Health Ambulatory EHR
WebPT
athenaClinicals
eClinicalWorks

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TeleVox

Date Founded

1992

Company Location

United States

Company Website

televox.com

Company Facts

Organization Name

Luma Health

Date Founded

2015

Company Location

United States

Company Website

www.lumahealth.io

Categories and Features

Appointment Reminder

Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Online Booking
Recurring Appointments
Rescheduling
SMS Messaging
Two-Way Messaging

Patient Engagement

Not specified

Patient Experience

Not specified

Patient Management

Not specified

Patient Portal

Not specified

Categories and Features

Appointment Reminder

Appointment Scheduling
Calendar Management
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Messaging
Two-Way Messaging

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Recurring Appointments

Medical Scheduling

Appointment Management
Drag & Drop
Multi-Location
No-Show Tracking
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Progress Tracking
Self Management

Patient Intake

Not specified

Patient Scheduling

Analytics/Reporting
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Reminders
SMS Messaging

Queue Management

Not specified

Telemedicine

Not specified

Vaccine Management

Not specified

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