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What is TeleVox?

For over thirty years, TeleVox has been a catalyst for enhancing communication between healthcare providers, pharmaceutical companies, and life sciences organizations, which in turn fosters trust, ensures continuity of care, and enriches the overall patient experience. Our cutting-edge digital engagement solutions serve a network of over 10,000 healthcare providers, facilitating smooth communication with patients at every stage of their healthcare journey—before, during, after, and in-between their appointments. Furthermore, our customized services for the pharmaceutical and life sciences sectors help in reaching a wider patient audience through targeted initiatives that emphasize disease awareness, educational materials, and reminders for vaccinations. We enable our clients to connect with patients at the ideal moments through a variety of effective communication methods, including SMS text, phone calls, live chat virtual assistants, emails, and postcards. This strategy not only delivers personalized and adaptable messages that enhance patient satisfaction and fill gaps in care but also increases revenue while reducing the strain on healthcare personnel. By nurturing these vital connections, we play a key role in creating a more efficient and responsive healthcare ecosystem, ultimately contributing to better health outcomes for the communities we serve. Additionally, our commitment to innovation ensures that we are continually evolving to meet the changing needs of both healthcare providers and patients alike.

What is ZING?

P360's ZING engagement suite serves as a cutting-edge omnichannel marketing platform designed to enhance the connections between pharmaceutical companies and healthcare professionals. Recognizing the evolving needs of the pharmaceutical industry, ZING provides a comprehensive solution that includes compliant text messaging, voice and video communication, and AI-enhanced analytics for optimal engagement. Notably, a significant 82% of healthcare professionals surveyed indicated a preference for communicating via text messaging with representatives over other methods, with text messages boasting an astounding average open rate of 98%, which is substantially higher than the typical 20-30% open rate associated with emails. The suite features integrated messaging options such as SMS, WhatsApp, Viber, Line, and KakaoTalk, ensuring seamless and compliant communication channels. Furthermore, the platform leverages EdenHelp-powered generative AI to improve data analysis, producing actionable insights and automating routine tasks to boost productivity. By offering a variety of features, ZING not only simplifies communication but also equips healthcare professionals with timely information, ultimately enhancing their decision-making capabilities and efficiency in patient care. This makes ZING an essential tool for navigating the complexities of modern healthcare communications.

Media

Media

Integrations Supported

KakaoTalk
LINE
Practice-Web Dental
Viber
WhatsApp

Integrations Supported

KakaoTalk
LINE
Practice-Web Dental
Viber
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TeleVox

Date Founded

1992

Company Location

United States

Company Website

televox.com

Company Facts

Organization Name

P360

Date Founded

2015

Company Location

United States

Company Website

www.p360.com/zing/

Categories and Features

Appointment Reminder

Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Messaging
Two-Way Messaging

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Patient Management

Admissions Management
Bed Management
Discharge Management
Historical Reporting
Patient Flow Management
Patient Location Tracking
Patient Monitoring
Real Time Reporting
Waiting Time Tracking

Patient Portal

Appointment Confirmations
Appointment Scheduling
Bill Payment
Care Plans
Care Summaries
EHR-Agnostic
Health Record Access
Intake Forms
Lab Results
Prescription Renewals
Secure Messaging
Video Consultations

Categories and Features

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

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