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What is TelescopeAI?

TelescopeAI emerges as a multifaceted platform that significantly aids adaptive enterprises in navigating their digital transformation journey. By leveraging an AI-powered intelligence layer across any existing record system, it enhances data integration and effectively oversees a company's personnel, ongoing projects, and overall operational efficiency. Users are presented with customizable applications and dashboards that provide access to performance metrics and essential information, specifically aligned with their roles or transformation objectives. The platform offers an extensive array of solutions, ranging from IT operations and vendor management to workforce oversight and industry-specific workflows, as well as tailored implementations. Notably, its advanced features encompass AI-driven predictive analytics, smooth platform integration, data unification, and an all-encompassing services framework, each designed to guarantee dependable results and enable businesses to make well-informed decisions amid digital changes. Furthermore, TelescopeAI empowers organizations by equipping them with crucial tools that foster resilience and adaptability in the fast-paced digital environment. In this way, it ensures that companies are not only prepared to face current challenges but also to seize future opportunities.

What is Assembled?

With Assembled, support leaders can unify human and AI agents in one intelligent platform that drives efficiency without compromising quality. Our technology enables over 50% automation of customer interactions, precise demand forecasting, and optimized staffing across in-house teams and BPO partners. From live workload balancing to AI agents that match your workflows and brand voice, Assembled ensures every chat, call, and email is handled with speed and consistency. Companies including Stripe, Canva, and Robinhood trust Assembled to elevate the customer experience and reduce operational costs. Core solutions span workforce and vendor management, real-time performance visibility, and AI Copilot — giving agents translation, reply suggestions, and instant task automation to resolve issues faster.

Media

Media

Integrations Supported

Integrations Supported

Amazon Connect
Confluence
EvaluAgent
Fivetran
Gladly
Google Calendar
Google Drive
Guru
Helpjuice
HiBob
Intercom
Level AI
Notion
Observe.AI
Slack
Talkdesk
TheLoops
Zendesk
Zoom

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Talk to sales to learn more
Pricing can vary wildly depending on the size of your customer support team and the products you choose. Schedule time to talk to a member of our team so we can give you a better idea of what to expect.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

EPAM Systems

Date Founded

1993

Company Location

United States

Company Website

www.telescopeai.com

Company Facts

Organization Name

Assembled

Date Founded

2018

Company Location

United States

Company Website

www.assembled.com

Categories and Features

Vendor Management

Not specified

Workforce Management

Not specified

Categories and Features

Agentic AI

Not specified

AI Agents

Not specified

AI Agents for HR

Not specified

AI Assistants

Not specified

AI Copilots

Not specified

AI Customer Service

Not specified

AI Voice Agents

Not specified

Employee Scheduling

Automated Scheduling
Calendar Management
Group Scheduling
Mobile Access
Reporting/Analytics
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Tracking
Vacation / Leave Tracking

Vendor Management

Transaction History
Vendor Performance Rating

Workforce Management

Labor Projection
Scheduling
Time & Attendance

Workforce Optimization (WFO)

Performance Management
Real-time Guidance
Reporting
Workforce Management

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