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What is Telmediq?

Telmediq’s Healthcare Communications Hub (HCH) creates a fluid interface among clinical, IT, and telecom platforms within hospitals, thereby improving communication and fostering enhanced care coordination. This development significantly boosts patient safety and satisfaction while simultaneously cutting costs for both healthcare providers and their support teams. The Telmediq HCH accommodates various integrations that tackle the problem of clinicians dedicating too much time to mundane EHR tasks, including finding open workstations, accessing EHR systems, checking test results, identifying care team members, and documenting clinical notes. Many of these processes can now be streamlined using mobile devices, which negates the need for full EHR system logins. Healthcare professionals receive timely updates, test results, and order notifications directly as they are inputted into the EHR, guaranteeing that they remain well-informed at all times. This forward-thinking strategy not only conserves valuable time but also cultivates a more agile and responsive healthcare ecosystem. By enhancing the efficiency of communication and workflow, the HCH ultimately contributes to a higher standard of patient care.

What is Spok Care Connect®?

The interactions among members of the care team involve a complex web of individuals, technology, hospital systems, and devices. Navigating an extensive flow of information, encountering communication barriers, or facing inefficient processes can complicate your role and adversely affect patient care. Such challenges can hinder your efficiency and ultimately lead to poorer health outcomes for patients. Spok Care Connect® offers a comprehensive solution to these issues. This integrated communication platform enhances collaboration among care teams, facilitates closed-loop communication, and ensures secure messaging, all aimed at optimizing clinical workflows. By utilizing a single communication platform, various challenges across multiple departments and locations within a healthcare system can be effectively addressed, leading to improved operational efficiency and better patient care.

Media

Media

Integrations Supported

Indent

Integrations Supported

Avaya Aura
Avaya one-X Communicator
Centricity RIS-IC
Cisco Unified Contact Center
EcoStruxure
EpicCare EMR
Metasys
NextGen Healthcare EHR
Oracle Health EHR
Philips Interoperability Solutions
Veradigm EHR

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

We have a variety of customized solutions to meet your needs. Contact us for details.

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
On-Prem
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Telmediq

Date Founded

2012

Company Location

Canada

Company Website

www.telmediq.com/healthcare-communications

Company Facts

Organization Name

Spok

Date Founded

1984

Company Location

United States

Company Website

www.spok.com

Categories and Features

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Queue Management
Reporting/Analytics

Healthcare

Not specified

HIPAA Compliance

Access Control / Permissions
Audit Management
Compliance Reporting
Data Security
For Healthcare
Incident Management
Risk Management

Unified Communications

Calendar Management
Call Recording
Call Routing
Chat / Messaging
Mobile Access
Multi-User Collaboration

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