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What is Tenovos?

The use of AI for tagging and generating metadata significantly streamlines the process of categorizing and identifying images and videos, resulting in a more efficient and scalable solution. This innovative system facilitates automatic tagging and transcription, which improves the organization of digital assets. Each piece of content is enriched with detailed asset-level metadata and includes security measures to maintain proper context. In addition, rights management features are implemented to safeguard valuable brand materials against unauthorized use or infringement. The system also provides omnichannel renditions and a variety of asset versions, which enhance the reusability of digital content. By enabling the repurposing of existing materials, this approach not only accelerates time to market but also reduces content creation costs. Moreover, the sharing features designed for both internal teams and external partners enhance the flow of content throughout its lifecycle, ensuring that narratives remain consistent with campaign goals and themes. Thumbnail previews of branded assets, along with contextual information relevant to tasks and campaigns, further improve accessibility for users. Concise metadata summaries deliver quick insights and actionable prompts that support seamless content management and transfer. Ultimately, this holistic system significantly enhances all facets of digital asset management and empowers teams to work more effectively. As a result, organizations can maximize the value derived from their digital assets while maintaining brand integrity and compliance.

What is Lang.ai?

Lang transforms customer support interactions by automatically tagging them with customized data categories, resulting in a more than 60% decrease in average resolution time. By harnessing your customer support data, you can build a more efficient and smarter customer experience (CX) team. The improved categorization of support interactions facilitates the automation of numerous manual tasks, including ticket routing, triage, and prioritization, which drastically reduces the time needed to address issues. Every organization possesses a treasure trove of customer interaction data, and Lang empowers you to create personalized CX categories that enable effective collection and organization of this information. With the capability to generate actionable insights from your data effortlessly, you can boost customer retention rates and uncover potential revenue opportunities. Leveraging your distinct data language, Lang aids in the automatic tagging and categorization of customer interactions, highlighting new trends within your data. Additionally, you can easily implement automation based on these insights, ensuring seamless integration with critical CX systems. By facilitating real-time auto-tagging and categorization of incoming support tickets, you can provide a prompt and organized response to customer inquiries. This strategy not only optimizes workflows but also significantly improves overall customer satisfaction, creating a more robust relationship between the organization and its clientele. Ultimately, embracing these advanced tools can lead to a more proactive approach in addressing customer needs.

Media

Media

Integrations Supported

Dixa
Intercom
SAP Store
Salesforce
Smint.io
Zendesk

Integrations Supported

Dixa
Intercom
SAP Store
Salesforce
Smint.io
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tenovos

Company Location

United States

Company Website

tenovos.com/story-manager/

Company Facts

Organization Name

Lang.ai

Company Location

Spain

Company Website

www.lang.ai/

Categories and Features

Content Collaboration

Client Portal
Cloud Storage
Digital Asset Management
Document Creation / Editing
Document Management
Electronic Signature
Feedback Management
File Sharing
Messaging / Discussion
Real-Time / Interactive Editing
Roles / Permissions
Search
Version Control
Video / Image Editing
Workflow / Approval Process

Digital Asset Management

Asset Categorization
Asset Library
Asset Sharing
Brand Control
Customizable Branding
File Conversion
Metadata Management
Mobile App
Reporting/Analytics
Search Within Document
Search/Filter
Version Control
Watermarking
Workflow Management

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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