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What is Teradici?

Teradici is transforming the landscape of remote work by enabling access from almost any location, which has garnered the trust of prominent government agencies, significant media corporations, film production companies, financial services, and creative design organizations for their secure, high-performance virtual desktop and workstation requirements. With more than 15 years of industry experience, Teradici stands as a reliable partner for businesses, whether they are transitioning to the cloud, managing zero clients, or initiating new projects, as our solutions are purpose-built to support diverse needs. Our innovative protocol transmits only pixel-based image data, ensuring that sensitive corporate information stays protected within your cloud or data center. The PCoIP technology is specifically designed to deliver an outstanding user experience that meets the demands of both knowledge workers and power users who rely on intensive graphical applications. Furthermore, you can build virtual environments across platforms like AWS, Google Cloud, Microsoft Azure, or utilize your own on-premises infrastructure to suit your specific needs. With our multicloud capabilities, you retain full control over your deployments, enabling seamless management of entitlements across a mix of public and private data centers, which enhances your operational efficiency. Ultimately, the future of remote work is not solely about accessibility; it is about empowering teams to excel in their roles, irrespective of their physical location, while ensuring that they have the tools and resources they need to succeed. As the world adapts to this new normal, Teradici continues to pave the way for innovative solutions that elevate remote collaboration.

What is Splashtop Remote Support?

Splashtop Remote Support is a comprehensive remote support, remote access, and endpoint management platform designed to help IT teams securely troubleshoot, monitor, manage, and support computers and mobile devices across distributed environments. The platform provides both attended and unattended remote access capabilities for Windows, Mac, Linux, iOS, and Android devices, allowing technicians to connect quickly through session codes or managed endpoint access. Splashtop enables IT professionals to remotely control devices, perform troubleshooting, elevate sessions to administrator privileges, reboot and reconnect systems, access background management tools, and collaborate with multiple technicians during support sessions. The platform includes built-in communication tools such as in-session chat and voice calls that improve interaction between technicians and end users during remote support workflows. Splashtop also integrates with major PSA ticketing and IT service management platforms including Zendesk, Freshservice, Freshdesk, Jira, Spiceworks, and Microsoft Teams, helping organizations streamline ticket handling, workflow automation, and support operations. In addition to remote support, the platform offers Autonomous Endpoint Management features that allow businesses to automate patch management, deploy software updates, monitor device health, manage vulnerabilities, track hardware and software inventory, and enforce centralized endpoint policies across distributed systems. Splashtop places strong emphasis on security through end-to-end encryption, two-factor authentication, endpoint MFA, IP whitelisting, session audit logging, cloud recording, secure cloud and on-premises hosting, and compliance with standards such as SOC 2, SOC 3, ISO/IEC 27001, and GDPR.

Media

Media

Integrations Supported

Acronis Cyber Protect
Addigy
Adobe After Effects
Adobe Premiere Pro
Amazon Web Services (AWS)
Atera
Datto SIRIS
Freshdesk
Freshservice
HPE Consumption Analytics
IBM MaaS360
Ivanti Neurons for MDM
Leostream
Microsoft Azure
NinjaOne
Syncro
Vega Cloud

Integrations Supported

Acronis Cyber Protect
Addigy
Adobe After Effects
Adobe Premiere Pro
Amazon Web Services (AWS)
Atera
Datto SIRIS
Freshdesk
Freshservice
HPE Consumption Analytics
IBM MaaS360
Ivanti Neurons for MDM
Leostream
Microsoft Azure
NinjaOne
Syncro
Vega Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$40/month for 25 computers
Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly.
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Teradici

Date Founded

2004

Company Location

Canada

Company Website

www.teradici.com

Company Facts

Organization Name

Splashtop

Date Founded

2006

Company Location

United States

Company Website

www.splashtop.com/products/remote-support

Categories and Features

Desktop as a Service (DaaS)

Admin Console
Application Management
BYOL Management
Backup & Recovery
Cloud Encryption
Device Management
File Management
GPU Virtualization
Multi-Factor Authentication
Policy Management
Single Sign On
User Provisioning

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Virtual Desktop (VDI)

Desktop-as-a-Service
Load Balancing
Multi-Device Support
Multi-Factor Authentication
Permissions / Access Controls
Self Service Portal
Third Party Integration

Categories and Features

Endpoint Protection

Activity Log
Antivirus
Application Security
Behavioral Analytics
Device Management
Encryption
Signature Matching
Web Threat Management
Whitelisting / Blacklisting

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

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