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What is Text4Customers?

Text4Customers is a cutting-edge online platform that specializes in the management and execution of SMS marketing campaigns, allowing businesses to engage effectively with their target audiences. It boasts a powerful and flexible sending engine that automates message delivery to recipients, ensuring smooth interactions. The system's two-way automated mobile campaign management features enable users to design reusable message templates and easily organize their contacts and contact groups. Users have the capability to send bulk messages to designated recipients and groups, offering both individual and mass messaging options, along with the ability to schedule campaigns and messages as needed. Additionally, the platform simplifies the contact import process from Excel and CSV files, allowing users to oversee multiple businesses through separate dedicated accounts. It also enables the sharing of campaign URLs with mailing lists sourced from various email providers such as Gmail, Yahoo, and Hotmail while facilitating the import of address books from diverse mail servers, making it a versatile tool for enhancing customer engagement. Ultimately, Text4Customers not only streamlines communication strategies but also significantly boosts the effectiveness of marketing efforts across various channels. With its user-friendly design, the platform is accessible to both seasoned marketers and newcomers alike.

What is Relay?

Use your existing business phone number to send and receive text messages, set up auto-responders, enable notifications, and manage payments. By responding to customer inquiries via SMS or Facebook Messenger, you can significantly improve your support efficiency and responsiveness. Additionally, automate essential alerts such as upcoming bill payments and appointment reminders through text messaging to keep your customers well-informed. You can also segment your clientele to send tailored text messages that aim to increase sales. Allow customers to complete transactions or sign up for subscription services directly within text conversations, which simplifies the process by removing the need for multiple applications. Considering that 90% of text messages are opened within three minutes, this method allows for immediate communication with customers, staff, and contractors through mobile messaging. This strategy frees customer support from being limited to your website's "live chat," giving clients the flexibility to reach you anytime, even while on the go. Moreover, implement rule-based drip campaigns to nurture both new and VIP customers effectively, which will ultimately foster business growth and enhance customer loyalty. By harnessing these tools, you can greatly improve your engagement strategies while also streamlining your operations for better efficiency and success. The overall result is a more dynamic and responsive customer interaction that can lead to increased satisfaction and retention.

Media

Media

Integrations Supported

Facebook Messenger
Gmail
Microsoft Excel
Slack
Vonage Communications APIs (Nexmo)
X (Twitter)
Yahoo! Mail

Integrations Supported

Facebook Messenger
Gmail
Microsoft Excel
Slack
Vonage Communications APIs (Nexmo)
X (Twitter)
Yahoo! Mail

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$50 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SSA Soft

Date Founded

2006

Company Location

United States

Company Website

www.ssasoft.com/products/text4customer/

Company Facts

Organization Name

Tentie

Date Founded

2014

Company Location

United States

Company Website

www.withrelay.com

Categories and Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

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