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What is TextCortex?

Cutting down on outsourcing costs for content creation by up to 18 times is achievable, alongside speeding up the writing process, through the use of advanced artificial intelligence models. TextCortex impressively generates around 250,000 words each day, leveraging state-of-the-art NLG algorithms combined with proven marketing tactics to provide exceptional AI writing services tailored for copywriters. Our technology is fueled by algorithms refined through exposure to billions of lines of text, empowering marketers, e-commerce operators, and copywriters to significantly boost their content output on a daily basis. The insights our AI authors have gained from analyzing over 3 billion sentences enable them to produce text that closely resembles human writing while maintaining a remarkable level of originality. We emphasize training our AI writers across a wide array of topics, formats, and writing styles, ensuring they can accurately respond to your specific instructions. This comprehensive training prepares them to create content that effectively addresses the unique requirements of diverse industries and target audiences, enhancing overall effectiveness in communication. Ultimately, this innovative approach not only streamlines content production but also elevates the quality of the output.

What is Infosys Cortex?

Infosys Cortex is an advanced customer engagement platform driven by Artificial Intelligence (AI) that transforms contact center operations through purposeful communication and smart decision-making abilities. By harnessing microdata from customer interactions, it converts this information into real-time actionable insights. The platform's enhanced cognitive functions and continuous training empower agents to make faster and more knowledgeable choices as they evolve from beginners to experts in their roles. With Cortex, agents acquire vital knowledge, insights, and guidance, which are essential for their development, improvement, and ability to represent their brand effectively. This state-of-the-art platform not only elevates the customer experience but also enriches employee satisfaction, thereby reimagining the entire contact center operation to create a smooth customer journey. Moreover, Infosys Cortex functions as a comprehensive AI solution that meticulously analyzes the extensive data produced by customer care centers, delivering invaluable insights and strategic recommendations. Collectively, these capabilities ensure that businesses remain agile in responding to the ever-changing demands and expectations of their customers, fostering a culture of continuous improvement. As a result, companies can better align their services with customer needs, ultimately driving growth and success in a competitive landscape.

Media

Media

Integrations Supported

XTEL AI
Axis LMS
Google Chrome
Nekton.ai
Triple Point S&OP
Unremot
ZenoChat

Integrations Supported

XTEL AI
Axis LMS
Google Chrome
Nekton.ai
Triple Point S&OP
Unremot
ZenoChat

API Availability

Has API

API Availability

Has API

Pricing Information

$19.99 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TextCortex AI

Date Founded

2021

Company Location

Germany

Company Website

textcortex.com

Company Facts

Organization Name

Infosys

Date Founded

1981

Company Location

India

Company Website

www.infosys.com/products-and-platforms/cortex.html

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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