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What is Textline?

Textline is an innovative messaging platform designed specifically for modern customer support and sales teams. By leveraging business texting, companies can offer a swift, friendly, and convenient communication method that makes customers feel valued and recognized. This platform not only enhances customer experiences but also builds stronger relationships with clientele. With a preference for text communication, customers can bypass long waiting times and connect whenever and wherever they choose. Our service enables seamless, interactive conversations, even during busy periods with a high influx of inquiries. Understanding that customer support thrives on collaboration, we have developed Textline to foster teamwork and empower your staff to excel. It consolidates all conversations and customer data into one accessible space, giving you the ability to monitor your team's performance, optimize workflows, and evaluate progress effectively. Simply configure your phone number and tailor your workspace to start engaging in authentic dialogues with multiple customers. By employing tools specifically designed for collaboration, your team can enhance efficiency and provide exceptional service to your audience, while also adapting to the evolving demands of the market.

What is Messente?

Messente provides a secure messaging platform that incorporates two-factor authentication, effectively connecting businesses with individuals around the globe. With operations extending to over 190 countries, it guarantees the prompt delivery of SMS messages and notifications through a wide range of mobile carriers and strategic partnerships, ensuring messages reach their intended audience efficiently. Its extensive range of clients spans various industries, such as web applications, financial institutions, hospitality, retail, and consumer goods, showcasing its versatility. Companies can easily transmit SMS messages and PIN codes across more than 190 nations, which is crucial for ensuring that important communications reach their targets without delay. This service enables the sending of PIN codes via SMS to users' mobile devices for the purpose of account verification, enhancing the integrity of user identification. By associating mobile phone numbers with online services or applications, Messente plays a crucial role in confirming user legitimacy. The platform significantly boosts account security by incorporating SMS PIN codes or one-time passwords during the login process, thus safeguarding personal accounts from unauthorized access. Moreover, it facilitates transaction confirmations and approvals by sending authorization PINs directly to users' mobile phones, thereby reinforcing trust in online transactions. Ultimately, Messente not only streamlines communication but also strengthens the security protocols that businesses need to thrive in today’s digital environment, making it an invaluable tool for modern enterprises.

Media

Media

Integrations Supported

Aircall
CREDITONLINE
Easyflow
Facebook Messenger
Fintech Market
Freshdesk
Google Chrome
Help Scout
Pipedrive
Salesforce
Sapling AI Writing Assistant
SaveMyLeads
Shopify
Slack
Twilio
Vonage Business
Vonage Communications APIs (Nexmo)
Wufoo
Zapier
Zendesk

Integrations Supported

Aircall
CREDITONLINE
Easyflow
Facebook Messenger
Fintech Market
Freshdesk
Google Chrome
Help Scout
Pipedrive
Salesforce
Sapling AI Writing Assistant
SaveMyLeads
Shopify
Slack
Twilio
Vonage Business
Vonage Communications APIs (Nexmo)
Wufoo
Zapier
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$59.97 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Textline

Date Founded

2016

Company Location

United States

Company Website

textline.com

Company Facts

Organization Name

Messente Communications

Date Founded

2013

Company Location

Estonia

Company Website

messente.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

NPS

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

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