Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • TextUs Reviews & Ratings
    854 Ratings
    Company Website
  • Notifyre Reviews & Ratings
    47 Ratings
    Company Website
  • Podium Reviews & Ratings
    2,128 Ratings
  • Signalmash Reviews & Ratings
    16 Ratings
    Company Website
  • CallHub Reviews & Ratings
    426 Ratings
    Company Website
  • Attentive Reviews & Ratings
    1,438 Ratings
    Company Website
  • CallTools Reviews & Ratings
    538 Ratings
    Company Website
  • Klaviyo Reviews & Ratings
    5,288 Ratings
    Company Website
  • iPlum Reviews & Ratings
    9,143 Ratings
    Company Website
  • Dialpad Connect Reviews & Ratings
    4,168 Ratings
    Company Website

What is Textline?

Textline is an innovative messaging platform designed specifically for modern customer support and sales teams. By leveraging business texting, companies can offer a swift, friendly, and convenient communication method that makes customers feel valued and recognized. This platform not only enhances customer experiences but also builds stronger relationships with clientele. With a preference for text communication, customers can bypass long waiting times and connect whenever and wherever they choose. Our service enables seamless, interactive conversations, even during busy periods with a high influx of inquiries. Understanding that customer support thrives on collaboration, we have developed Textline to foster teamwork and empower your staff to excel. It consolidates all conversations and customer data into one accessible space, giving you the ability to monitor your team's performance, optimize workflows, and evaluate progress effectively. Simply configure your phone number and tailor your workspace to start engaging in authentic dialogues with multiple customers. By employing tools specifically designed for collaboration, your team can enhance efficiency and provide exceptional service to your audience, while also adapting to the evolving demands of the market.

What is Peerly?

Every day, countless people partake in significant conversations, gather support, and tackle vital issues through text messaging, which is shown to engage audiences 45 times more effectively than emails or phone calls, according to various research findings. Peerly’s Peer to Peer platform makes this engagement seamless by enabling your volunteers or agents to reach out to thousands through direct text discussions. P2P, or person-to-person texting, fosters authentic one-on-one connections. With Peerly’s cutting-edge technology, you can effectively communicate with large groups of individuals who have opted in, triggering meaningful real-time interactions with numerous participants. Each agent is capable of handling thousands of conversations each day, allowing them to reach potential new donors and collect valuable feedback using our survey tools. By leveraging our P2P platform, you can promptly initiate outbound texts to the smartphones of your opted-in audience, igniting live, interactive conversations. The intuitive Peerly P2P interface streamlines the process of replying to messages and managing ongoing dialogues, making interactions more efficient than ever before. This strategy not only amplifies outreach efforts but also cultivates a stronger bond with your audience, ultimately leading to enhanced engagement and long-term relationships. The result is a more connected community that feels valued and heard.

Media

Media

Integrations Supported

Aircall
Easyflow
Facebook Messenger
Freshdesk
Google Chrome
Help Scout
Pipedrive
Salesforce
Sapling AI Writing Assistant
Shopify
Slack
Twilio
Vonage Business
Vonage Communications APIs (Nexmo)
Wufoo
Zapier
Zendesk

Integrations Supported

Aircall
Easyflow
Facebook Messenger
Freshdesk
Google Chrome
Help Scout
Pipedrive
Salesforce
Sapling AI Writing Assistant
Shopify
Slack
Twilio
Vonage Business
Vonage Communications APIs (Nexmo)
Wufoo
Zapier
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$59.97 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Textline

Date Founded

2016

Company Location

United States

Company Website

textline.com

Company Facts

Organization Name

Peerly

Company Location

United States

Company Website

peerly.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

NPS

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Popular Alternatives

Popular Alternatives