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What is Textline?

Textline is an innovative messaging platform designed specifically for modern customer support and sales teams. By leveraging business texting, companies can offer a swift, friendly, and convenient communication method that makes customers feel valued and recognized. This platform not only enhances customer experiences but also builds stronger relationships with clientele. With a preference for text communication, customers can bypass long waiting times and connect whenever and wherever they choose. Our service enables seamless, interactive conversations, even during busy periods with a high influx of inquiries. Understanding that customer support thrives on collaboration, we have developed Textline to foster teamwork and empower your staff to excel. It consolidates all conversations and customer data into one accessible space, giving you the ability to monitor your team's performance, optimize workflows, and evaluate progress effectively. Simply configure your phone number and tailor your workspace to start engaging in authentic dialogues with multiple customers. By employing tools specifically designed for collaboration, your team can enhance efficiency and provide exceptional service to your audience, while also adapting to the evolving demands of the market.

What is SMSEagle?

SMSEagle is a hardware-based SMS gateway that enables the direct transmission of SMS messages to a telecom carrier, bypassing third-party services and the Internet. It operates using a SIM card and features built-in modules along with an external antenna to connect directly to a telecommunications provider, functioning similarly to mobile phones. Often referred to as SMS servers, these hardware SMS gateways combine both hardware and software components to facilitate communication management. Moreover, the device offers multiple integration options with external systems, including APIs and Email to SMS services, enhancing its versatility and usability in various applications.

Media

Media

Integrations Supported

Slack
Zapier
Aruba ClearPass
Checkmk
Cryptshare
Easyflow
EventSentry
Facebook Messenger
FortiGate SWG
LibreNMS
Microsoft Exchange
Nagios XI
Observium
OpenNMS
OpenOTP Security Suite
Safenet MobilePASS
Salesforce
Shopify
WHMCS
Wufoo

Integrations Supported

Slack
Zapier
Aruba ClearPass
Checkmk
Cryptshare
Easyflow
EventSentry
Facebook Messenger
FortiGate SWG
LibreNMS
Microsoft Exchange
Nagios XI
Observium
OpenNMS
OpenOTP Security Suite
Safenet MobilePASS
Salesforce
Shopify
WHMCS
Wufoo

API Availability

Has API

API Availability

Has API

Pricing Information

$59.97 per month
Free Trial Offered?
Free Version

Pricing Information

€989
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Textline

Date Founded

2016

Company Location

United States

Company Website

textline.com

Company Facts

Organization Name

Proximus Sp. z o.o.

Date Founded

2012

Company Location

Poland

Company Website

www.smseagle.eu/

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

NPS

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

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