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What is Textline?

Textline is an innovative messaging platform designed specifically for modern customer support and sales teams. By leveraging business texting, companies can offer a swift, friendly, and convenient communication method that makes customers feel valued and recognized. This platform not only enhances customer experiences but also builds stronger relationships with clientele. With a preference for text communication, customers can bypass long waiting times and connect whenever and wherever they choose. Our service enables seamless, interactive conversations, even during busy periods with a high influx of inquiries. Understanding that customer support thrives on collaboration, we have developed Textline to foster teamwork and empower your staff to excel. It consolidates all conversations and customer data into one accessible space, giving you the ability to monitor your team's performance, optimize workflows, and evaluate progress effectively. Simply configure your phone number and tailor your workspace to start engaging in authentic dialogues with multiple customers. By employing tools specifically designed for collaboration, your team can enhance efficiency and provide exceptional service to your audience, while also adapting to the evolving demands of the market.

What is Textel?

Textel is a groundbreaking business messaging platform that enhances customer communications by combining AI capabilities with human interaction. This solution allows users to connect with clients on a broad scale as well as through tailored, individual conversations within a secure and compliant framework. By cultivating deeper relationships with customers, Textel not only boosts revenue but also enhances team efficiency. The platform supports AI-assisted and conversational texting, promoting effortless communication via familiar messaging tools. Directly integrated into your CCaaS system, Textel streamlines both agent-assisted and automated SMS and MMS communications. Engage in personalized dialogues through one-on-one texting, which encourages meaningful exchanges with customers. Users can effortlessly share images or links, granting customers immediate access to vital information and strengthening their loyalty. Additionally, Textel provides the capability to track conversation logs within your existing customer management system, allowing for continuous improvements to your service. This approach empowers businesses to frequently revise and enhance their customer engagement methodologies, ensuring they remain responsive to client needs. In this ever-evolving landscape, staying adaptable is crucial for sustained success.

Media

Media

Integrations Supported

Aircall
Facebook Messenger
Freshdesk
Meevo
NICE CXone Mpower
Pipedrive
RingCentral RingCX
STX
Salesforce
SalonBiz
Sapling AI Writing Assistant
Shopify
Slack
SpiceX
Talkdesk
Twilio
Vonage Business
Vonage Communications APIs (Nexmo)
Wufoo
Zendesk

Integrations Supported

Aircall
Facebook Messenger
Freshdesk
Meevo
NICE CXone Mpower
Pipedrive
RingCentral RingCX
STX
Salesforce
SalonBiz
Sapling AI Writing Assistant
Shopify
Slack
SpiceX
Talkdesk
Twilio
Vonage Business
Vonage Communications APIs (Nexmo)
Wufoo
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$59.97 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Textline

Date Founded

2016

Company Location

United States

Company Website

textline.com

Company Facts

Organization Name

Textel

Company Location

United States

Company Website

textel.net

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

NPS

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

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