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What is The Experience Engine (TE2)?

Every guest should be regarded as if they are the only patron at your venue, appreciating that each person possesses their own distinct qualities. To ensure they have the experience they seek, provide customized messages, recommendations, and promotions designed to elevate their day. With The Experience Engine (TE2), a comprehensive guest experience management platform, you can achieve extensive personalization. Leverage your existing customer data along with instantaneous insights into their location and behavior to deliver tailored, context-sensitive content at the most opportune moments. By removing barriers to purchase and encouraging in-house spending with precisely targeted offers that align with their preferences, you significantly boost guest satisfaction. Furthermore, by integrating guest data from multiple systems, you can gain a deeper understanding of their likes and interactions within your venue, which ultimately enhances their overall experience. This all-encompassing strategy not only elevates individual visits but also cultivates lasting loyalty among your clientele, ensuring they return time and again. It is essential to recognize that every interaction has the potential to create a memorable experience that resonates long after their visit.

What is Korimaa?

Korimaa serves as a guest-support platform on WhatsApp for hotels, offering responses to common inquiries with verified hotel information, managing guest service requests, processing orders from menus, gathering feedback, and directing issues or requests to the appropriate hotel departments. Guests can conveniently seek help from staff when needed and use the familiar WhatsApp interface without having to install an additional app. It is up to hotel staff to oversee, confirm, and fulfill all guest requests in a timely manner. Each service is customized to align with the specific characteristics and operational procedures of the hotel, incorporating direct integrations with systems like IDS Next and Opera PMS, which significantly improves both the guest experience and hotel management efficiency. This modern solution not only simplifies communication but also guarantees that guest requirements are addressed swiftly and accurately, fostering a positive environment for both guests and staff alike. Ultimately, this platform enhances the overall hospitality experience while promoting seamless operational workflows.

Media

Media

No images available

Integrations Supported

Integrations Supported

IDS Next
WhatsApp

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing depends on property size and selected features and is provided during a demo call. There are no long-term lock-ins.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Webinars

Training Options

Not specified

Company Facts

Organization Name

accesso

Company Location

United States

Company Website

www.accesso.com/solutions/guest-experience

Company Facts

Organization Name

Akash Gupta

Company Website

www.korimaa.com

Categories and Features

Guest Messaging

Not specified

Categories and Features

Guest Messaging

Not specified

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