Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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What is The New Flat Rate?
As a contractor in the plumbing, electrical, or HVAC sectors, what obstacles does your operation encounter? Are you facing challenges with variable pricing? Do your technicians feel discontent about the pressure to upsell services? You might also be experiencing closing rates that fall short of your expectations, or you could be concerned that you are overlooking potential profits. Considering these challenges, what strategies can you implement to address these issues and improve the overall quality of life for yourself, your family, your clients, and your workforce? The New Flat Rate provides an all-encompassing solution tailored to your business's needs. By utilizing well-structured service menus, your technicians can prioritize delivering high-quality service without the burden of upselling, which allows them to focus solely on their work rather than your financial outcomes. This method alleviates the awkwardness of discussing costs on-site, creating a smoother experience for everyone involved. Consequently, this fosters complete customer satisfaction and cultivates a more positive work atmosphere for your technicians, ultimately contributing to a thriving business and a stronger community presence.
What is Service Pro Stream?
Service Pro Stream is an all-encompassing software tool tailored for managing field services across various sectors, including appliance repair, HVAC, and plumbing. It seamlessly unifies multiple features such as online booking, scheduling, dispatching, and customer communication within a single platform for user convenience.
The customer booking experience leverages a conversational interface that gathers essential information about the appliance, such as its make, model, and the specific issue encountered. Additionally, customers can conveniently capture a photo of the dataplate, allowing the software to extract crucial model and serial numbers, enabling technicians to pre-order any necessary parts before they arrive on-site.
The dispatching system is designed to function according to customizable rules established by the user for each technician, incorporating factors such as maximum distance from the base, minimum gaps between jobs, and the distance allowed for initial and final calls from the starting point. This intelligent engine guarantees adherence to these criteria when creating available time slots for appointments, optimizing efficiency.
Technicians enjoy the flexibility of accessing the platform via any mobile browser, and they can easily add the portal to their home screens without the need to download an app from an app store. They can view customer notes, access images, retrieve model numbers, and even search for parts while documenting their work on-site, which greatly enhances both efficiency and communication throughout the service process. Overall, Service Pro Stream significantly improves operational workflows, establishing itself as an essential resource for service professionals, and ultimately leads to a higher level of customer satisfaction.
Media
No images available
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Pricing Information
$45 per month
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
The New Flat Rate
Date Founded
2011
Company Location
United States
Company Website
thenewflatrate.com
Company Facts
Organization Name
Service Pro Stream, LLC
Date Founded
2026
Company Location
United States
Company Website
serviceprostream.com
Categories and Features
Electrical Contractor
Billing & Invoicing
Commercial / Industrial
Contract Management
Customer Database
Electronic Signature
Mobile Access
Quotes / Estimates
Scheduling
Time Tracking
Work Order Management
Electrical Estimating
Billing & Invoicing
Change Orders
Cost Database
Project Management
Quotes / Proposals
Takeoff
HVAC
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
HVAC Estimating
Billing & Invoicing
Commercial/Industrial
Cost Database
Data Import / Export
Equipment Maintenance
Financing Management
Labor Rates
Quotes/Proposals
Scheduling
Takeoff
Plumbing
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Plumbing Estimating
Change Orders
Commercial / Industrial
Cost Database
Data Import / Export
Fitting Management
For General Contractor
Overhead Costs Estimating
Prebuilt Assembly
Quotes / Proposals
Takeoff
Categories and Features
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management