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What is The Service Manager?

Developed by Shining Brow Software, The Service Manager stands out as a state-of-the-art platform that provides organizations of any scale with exceptional control over their field service operations and job costing capabilities. Specifically designed for businesses engaged in the installation, support, servicing, and upkeep of assets, The Service Manager equips users with the tools to efficiently manage customer information, monitor service histories, coordinate and allocate tasks, track expenses, manage service contracts, create estimates, issue invoices, and undertake various other essential functions. Its primary features include preventative maintenance, contract management, service order tracking, quote generation, visual dispatching, and streamlined resource scheduling, offering a holistic approach to service management. This software not only boosts operational effectiveness but also enables teams to provide outstanding customer service, making it an invaluable asset for businesses aiming to improve their service delivery. Additionally, it helps in fostering stronger relationships with clients by ensuring that their needs are met in a timely and organized manner.

What is Serviceware Financial?

Have you considered the most effective approach to managing your organization's service finances? Your search ends with Serviceware. Renowned for its outstanding Enterprise Service Management, Serviceware offers a unique range of solutions aimed at digitizing and automating service processes, effectively tackling challenges in IT, HR, and Customer Shared Services. With a client base exceeding 900, including eight prominent companies on the German DAX-30 stock index, Serviceware significantly enhances corporate performance planning and financial management across IT and shared services. Furthermore, their innovative scheduling app simplifies the process for patients and customers to book appointments via the Serviceware Resources scheduler. In an exciting recent advancement, Serviceware is deepening its partnership with KPMG, launching a collaborative service offering specifically designed for businesses involved in transfer pricing. Notably, the BARC Planning Survey 20 has awarded Serviceware Performance an impressive 37 top rankings, distinguishing it as a leading provider for planning and analytics within the DACH region, which solidifies its standing within the industry. As Serviceware continues to innovate and expand its offerings, it is evident that they are setting a benchmark for excellence in service management solutions. Their commitment to enhancing user experience and operational efficiency demonstrates a forward-thinking approach that many organizations can benefit from.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$795.00/one-time
Free Trial Offered?
Free Version

Pricing Information

$1000 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Shining Brow Software

Date Founded

2003

Company Location

United States

Company Website

www.shiningbrowsoftware.com

Company Facts

Organization Name

Serviceware

Date Founded

1998

Company Location

Germany

Company Website

serviceware-se.com

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Categories and Features

Financial Management

Budgeting & Forecasting
Cash Management
Consolidation / Roll-Up
Currency Management
Financial Reporting
Investment Management
Project Management
Revenue Recognition
Risk Management
Tax Management

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