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What is The Service Program?

Efficiently manage your service-oriented business and boost routing efficiencies with top-tier software specifically crafted for service enterprises, which integrates effortlessly with QuickBooksâ„¢. This user-friendly software simplifies the initial setup process and is fully compatible with QuickBooksâ„¢, ensuring a seamless experience for users. It features a customer portal and an array of powerful mobile solutions that enhance service delivery. With direct integration into QuickBooksâ„¢, you can efficiently manage invoicing, monitor employee working hours, oversee bill payments, and more, all while eliminating the hassle of redundant data entry, as it accommodates classes and sales representatives. Additionally, you have the capability to input and finalize tasks and work orders, capture before-and-after job images, and manage customer equipment, including features for signature capture and easy transaction printing or emailing. This specialized tool not only tracks customer profitability but also fosters better communication among team members and refines route management. By optimizing routes based on technician, day, and geographical area, you can access comprehensive details for each stop, utilize maps for service calls during transit, and create route maps that enhance stop order efficiency, ultimately leading to a more streamlined and productive service process. Furthermore, the software includes analytics tools that offer insights to help you pinpoint trends and identify areas for growth within your business, ensuring continuous improvement in your operations. By leveraging these advanced features, you can expect a significant increase in both operational effectiveness and customer satisfaction.

What is Operto Teams?

Operto Teams, previously known as VRScheduler, is relied upon by numerous users for its comprehensive platform that streamlines the management of vacation rentals, hotels, and cleaning services all in one convenient location. This solution provides a serene and structured approach to overseeing cleaning and maintenance personnel. With an unparalleled array of features, Operto Teams stands out in the market. The integration with Property Management Software allows Operto Teams to seamlessly communicate with over 40 PMS via API, enabling access to essential property and booking details. Its administrative dashboard offers a high-level perspective on ongoing issues and tasks, ensuring you can promptly identify what requires attention from any location. The Drag and Drop Staff Scheduling feature simplifies the process of adjusting staff assignments and dates using an intuitive visual scheduling interface. Moreover, the integration with QuickBooks enables the transfer of Billing and Payroll (Time Tracking) data directly into QuickBooks, supporting various versions including QuickBooks Online, QuickBooks Desktop Enterprise, and QuickBooks Desktop Pro. Time Tracking functionality allows for accurate monitoring of staff hours and task completion on a daily basis. Additionally, the platform can automatically generate tasks for each new booking according to customizable rules, allowing you to set unlimited conditions based on check-in, check-out, mid-stay, mid-vacancy, or a predetermined schedule, while also designating default staff members and estimating completion times. This level of customization ensures that operations run smoothly and efficiently.

Media

Media

Integrations Supported

QuickBooks Online
QuickBooks Online Advanced

Integrations Supported

QuickBooks Online
365Villas
Airbnb
Avantio
BrightSide
CiiRUS
Direct
Escapia
Guesty
Hostaway
Hosthub
Lodgable
Lodgify
Lodgix
RNS Vacation Rental Software
Smoobu
Streamline
Vrbo
WebRezPro

API Availability

API Availability

Has API

Pricing Information

$49.00/month/user
Free Trial Offered?

Pricing Information

$70/month
$70/mo. up to 10 properties $7/mo. ea addl

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Westrom Software

Date Founded

2006

Company Location

United States

Company Website

theserviceprogram.com

Company Facts

Organization Name

Operto Guest Technologies

Date Founded

2016

Company Location

United States

Company Website

operto.com/teams/

Categories and Features

Cleaning Services

Billing & Invoicing
Client Management
Dispatch Management
Job Management
Mobile Access
Payroll Management
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Work Order Management

Equipment Maintenance

Customer Database
Dispatch Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management

Facility Management

Asset Management
Commercial Properties
Equipment Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Schools
Vendor Management
Work Order Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

HVAC

Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Landscape Management

Billing & Invoicing
Contract Management
Customer Database
Dispatch Management
Groundskeeping
Inventory Control
Irrigation Tracking
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling & Appointments

Maintenance Management

Asset Tracking
Calibration Management
Inventory Control
Inventory Management
Key & Lock Management
Mobile Access
Planning Calendar
Predictive Maintenance
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Pest Control

Billing & Invoicing
Customer Service History
Dispatch Management
Fleet Management
Inventory Control
Pest Activity Tracking
Pesticide Usage Tracking
Property Layouts
Quotes / Estimates
Scheduling

Plumbing

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Snow Removal

Not specified

Towing

Billing & Invoicing
Client Management
Commission Management
Fleet Management
Fuel Management
Maintenance Management
Routing

Transportation Dispatch

Billing & Invoicing
Customer Database
Routing
Scheduling
Vehicle Tracking

Categories and Features

Cleaning Services

Billing & Invoicing
Client Management
Dispatch Management
Job Management
Mobile Access
Payroll Management
Recurring Appointments
Routing
Scheduling
Service History Tracking
Work Order Management

Employee Scheduling

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Time Clock
Time Tracking
Vacation / Leave Tracking

Field Service Management

Billing & Invoicing
Customer Database
Mobile Access
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Hospitality Property Management

Employee Management
Extended Stay
GDS / OTA Integration
Housekeeping Management
Maintenance Management
Multi-Property
Single Property
Vacation Rental

Hotel Keyless Entry

Not specified

Rental Property Management

Expense Management
Online Payments
Owner Portal

Service Dispatch

Billing & Invoicing
Customer Database
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Vacation Rental

Housekeeping Management
Owner Statements
Property Database
Vendor Management
Work Order Management

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