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What is The Survey System?

The Survey System emerges as a highly versatile software solution for conducting surveys across multiple platforms such as web, telephone, mobile, CAPI, and traditional paper formats. This exceptional software excels in facilitating mixed-mode surveys, adeptly combining two or more methodologies to enhance the data collection process. Notably, its voice capture functionality enables the collection of responses in the respondents' actual voices, which adds a unique and personal dimension to the data-gathering experience. The software's sophisticated logic capabilities guide respondents through a customized sequence of questions, making real-time adjustments to enhance data quality and ensure the accuracy of responses. Moreover, The Survey System can seamlessly integrate pre-existing data, such as demographic details or historical purchase information, into individual questionnaires for a richer dataset. Users benefit from the ability to produce results in a variety of formats, including tables, charts, and text, as well as generate instantaneous reports for responses gathered online. Additionally, the advanced cross-tabulation features allow for the segmentation of results based on any relevant data points, providing researchers with deeper insights into their findings. As a result, The Survey System serves as an indispensable resource for research professionals aiming to refine and elevate their survey methodologies while ensuring robust data analysis.

What is SurveyLab?

SurveyLab is a web-based survey tool designed for various departments such as Customer Experience, Marketing, Human Resources, and Digital teams. With a user base exceeding 85,000 clients across 65 countries, it provides features like real-time feedback, multi-user and multi-language capabilities, in addition to sophisticated analytical tools, branding options, and seamless integration. The platform fully supports a range of survey types, including Customer Satisfaction Surveys (NPS, CES), Market Research, 360 Feedback, and Employee Satisfaction, making it a versatile choice for organizations looking to gather insights and improve their services. This comprehensive functionality enables teams to effectively analyze and act upon valuable feedback from their target audiences.

Media

Media

Integrations Supported

Dropbox
FreshMail
Google Analytics
LiveChat
Mailchimp
SALESmanago
Salesforce
Slack
Stackreaction
Zendesk

Integrations Supported

Dropbox
FreshMail
Google Analytics
LiveChat
Mailchimp
SALESmanago
Salesforce
Slack
Stackreaction
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$49.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Creative Research Systems

Date Founded

1982

Company Location

United States

Company Website

www.surveysystem.com

Company Facts

Organization Name

SurveyLab

Date Founded

2009

Company Location

Poland

Company Website

www.surveylab.com

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Polling

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Phone Polling
Presentation Tools
Q & A
SMS Polling
Skip Logic
Supports Audio / Images / Video

Pre-employment Testing

Aptitude Testing
Candidate Comparison
Candidate Management
Customizable Tests
Online Testing
Personality Testing
Pre-made Test Library
Real Time Reporting
Skill Testing
Test Authoring
Workflow Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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