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What is TheReach?

Sami acts as an intelligent receptionist specifically designed for vacation rental hosts and property managers, created by TheReach.ai in Málaga. This cutting-edge platform effectively handles guest communications across multiple channels, including phone calls, WhatsApp (using Meta's Business API), website chat, and Google reviews, all managed through a centralized dashboard that functions 24/7 and accommodates over 100 languages. Sami easily connects with property management systems such as Hostaway, Beds24, Smoobu, and iGMS to check real-time availability, offer rate quotes, and enable direct bookings during conversations with guests. Property owners can customize their interactions by adding their FAQs and house rules, allowing for tailored responses for each rental. What sets TheReach apart are two notable features: every evening, Sami provides a brief 90-second voice update to property managers, summarizing that day’s guest interactions and pointing out any urgent issues that require attention. Furthermore, the integration with Claude MCP allows managers to connect their TheReach data to Claude Desktop, empowering them to ask simple questions about call trends, possible conversion challenges, and any unanswered guest inquiries. The platform is fully compliant with GDPR regulations, ensuring that personal data is securely and responsibly managed. This dedication to privacy fosters trust between hosts and their guests, significantly improving the overall user experience, which is essential in the competitive vacation rental market. Ultimately, Sami not only streamlines communication but also enhances operational efficiency and guest satisfaction.

What is Resort Management System (RMS)?

A comprehensive work order management system has been established to track the progression of work orders through stages including reported, in progress, completed, billed, and archived. This system integrates effortlessly with owner statements, the checks payable system, and the general ledger, promoting effective task management. In addition, the Resort Management System (RMS) functions as an all-encompassing software solution tailored for managing short-term vacation rentals. This powerful web-based tool efficiently handles the operations of your vacation rental business, incorporating features such as real-time online reservation booking, website integration, and collaborative partnerships with platforms like HomeAway and TripAdvisor via FlipKey. It also includes trust accounting for rentals, accounting for owner units, and work order maintenance tracking and billing. Furthermore, RMS enhances guest services management, allows for unlimited email communication with guests, supports integrated credit card processing, offers travel insurance options, and encompasses a wide range of additional features aimed at improving the rental experience and optimizing operations. Ultimately, RMS is specifically designed to empower property managers, enabling them to effectively fulfill the requirements of both owners and guests, thereby elevating overall satisfaction and efficiency in the rental process. The system's versatility ensures it remains adaptable to the changing needs of the vacation rental market.

Media

Media

Integrations Supported

Beds24
Hostaway
Smoobu
iGMS

Integrations Supported

Beds24
Hostaway
Smoobu
iGMS

API Availability

Has API

API Availability

Has API

Pricing Information

€49/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TheReach.ai

Date Founded

2023

Company Location

Spain

Company Website

www.thereach.ai

Company Facts

Organization Name

Advanced Management Systems

Date Founded

1984

Company Location

United States

Company Website

www.vacationrentalsoftware.com/software/overview

Categories and Features

Vacation Rental

Contact Management
Fee / Commission Management
Guest Reviews / Ratings
Housekeeping Management
Lead Management
Owner Statements
Payment Processing
Property Database
Reservations Management
Vendor Management
Work Order Management

Categories and Features

Hospitality Property Management

Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

Vacation Rental

Contact Management
Fee / Commission Management
Guest Reviews / Ratings
Housekeeping Management
Lead Management
Owner Statements
Payment Processing
Property Database
Reservations Management
Vendor Management
Work Order Management

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