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What is Thematic?

Consolidate, analyze, and rank customer feedback on an inclusive and interactive platform. Leverage AI-driven thematic and sentiment analysis to extract meaningful insights. Optimize your customer feedback strategy through sophisticated evaluations of themes and sentiments that reveal essential insights vital for improving your business outcomes. Effortlessly merge feedback from diverse channels, including online reviews, chat interactions, and surveys, with convenient one-click features. Thematic enhances feedback utilization by automatically redacting sensitive information, allowing teams to handle data securely and in accordance with regulations. It systematically organizes feedback into recognizable themes and sentiments as they emerge, providing quantitative analysis of recurring themes for a richer understanding. The platform offers robust search capabilities to investigate similar themes and acquire further insights. You can easily manage themes with options to edit, disregard, or combine them. Utilize powerful analytical tools to uncover significant issues and apply filtering options to categorize and refine your results based on organized data. Set up alerts for developing concerns and efficiently trace back to pinpoint root causes, enabling swift proactive management and resolution of customer issues. This holistic strategy not only deepens your connection with customers but also guides informed strategic planning effectively, ensuring that their voices are heard and acted upon in a timely manner.

What is Insights7?

Insight7 is a cutting-edge platform driven by artificial intelligence, designed to significantly improve the analysis of qualitative data gathered from interviews, focus groups, and conversations with customers. By streamlining the transcription and thematic analysis of audio, video, and text inputs, it empowers users to swiftly extract actionable insights. The platform features customizable reporting options that produce summaries filled with essential quotes and themes, facilitating easy communication of findings to stakeholders. In addition, Insight7 allows for the analysis of multiple projects simultaneously, providing users with a comprehensive understanding of customer feedback across various studies. It is dedicated to maintaining strict compliance with data privacy regulations, ensuring that sensitive information is processed securely. As collaboration within your team expands, you can take advantage of advanced functionalities like process mapping, resource allocation, cost management, and time tracking. Ultimately, Insight7 is poised to become the core of your organization, optimizing operations not only internally but also among different departments, and nurturing a culture where informed decision-making thrives. With its continuous evolution, users can expect even more innovative features that will further enhance their data analysis capabilities.

Media

Media

Integrations Supported

Medallia
SurveyMonkey
Zendesk

Integrations Supported

Medallia
SurveyMonkey
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Thematic

Date Founded

2015

Company Location

New Zealand

Company Website

www.getthematic.com

Company Facts

Organization Name

Insights7

Date Founded

2008

Company Location

United States

Company Website

insights7.com/product/

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Categories and Features

Strategic Planning

Budgeting & Forecasting
Dashboard
Goal Setting / Tracking
Idea Management
KPIs
Modeling & Simulation
Roadmapping
Scenario Planning
Scorecards

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