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What is Thematic?
Consolidate, analyze, and rank customer feedback on an inclusive and interactive platform. Leverage AI-driven thematic and sentiment analysis to extract meaningful insights. Optimize your customer feedback strategy through sophisticated evaluations of themes and sentiments that reveal essential insights vital for improving your business outcomes. Effortlessly merge feedback from diverse channels, including online reviews, chat interactions, and surveys, with convenient one-click features. Thematic enhances feedback utilization by automatically redacting sensitive information, allowing teams to handle data securely and in accordance with regulations. It systematically organizes feedback into recognizable themes and sentiments as they emerge, providing quantitative analysis of recurring themes for a richer understanding. The platform offers robust search capabilities to investigate similar themes and acquire further insights. You can easily manage themes with options to edit, disregard, or combine them. Utilize powerful analytical tools to uncover significant issues and apply filtering options to categorize and refine your results based on organized data. Set up alerts for developing concerns and efficiently trace back to pinpoint root causes, enabling swift proactive management and resolution of customer issues. This holistic strategy not only deepens your connection with customers but also guides informed strategic planning effectively, ensuring that their voices are heard and acted upon in a timely manner.
What is Skimle?
Skimle transforms the process of turning unstructured qualitative data into structured and analyzable datasets through advanced artificial intelligence techniques. Unlike RAG chatbots that merely fetch unrelated snippets, Skimle diligently processes entire document collections from the beginning—assessing each section, extracting insights, and organizing them into a well-defined thematic hierarchy.
Users can upload a variety of qualitative data formats, including interview transcripts, PDFs, audio or video recordings, and reports. The approach Skimle adopts, inspired by rigorous thematic analysis, systematically codes every text segment, identifies recurring themes, and creates a detailed "spreadsheet" that arranges documents as rows and themes as columns. Each insight is meticulously linked to verified quotes, guaranteeing that the information presented is accurate and free from any fabrication.
With support for over 100 languages and the ability to manage more than 1,000 documents in a single project, Skimle adheres strictly to GDPR regulations relevant in the EU, ensuring thorough traceability between themes and their associated quotes. Additionally, users benefit from customizable category options, AI-enhanced chat for rationale, and the ability to export results into Word, Excel, or PowerPoint formats.
What distinguishes Skimle is its unique capability to combine the rigorous methodologies of academic research with the swift processing power of artificial intelligence. Tasks that typically take weeks to complete using NVivo or similar traditional tools can be accomplished in just a few hours with Skimle, all while providing essential audit trails necessary for peer review and validation. This remarkable efficiency not only conserves valuable time but also significantly improves the overall qualitative research experience, making it more accessible and streamlined than has ever been possible before. Furthermore, Skimle’s innovative approach enhances the quality of research outputs, allowing researchers to focus on deriving meaningful conclusions from their data rather than getting bogged down in the analytical process.
Media
No images available
Integrations Supported
Medallia
SurveyMonkey
Zendesk
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$0
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Thematic
Date Founded
2015
Company Location
New Zealand
Company Website
www.getthematic.com
Company Facts
Organization Name
Skimle
Date Founded
2025
Company Location
Finland
Company Website
www.skimle.com
Categories and Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Categories and Features
Qualitative Data Analysis
Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis
