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What is Thematic?
Consolidate, analyze, and rank customer feedback on an inclusive and interactive platform. Leverage AI-driven thematic and sentiment analysis to extract meaningful insights. Optimize your customer feedback strategy through sophisticated evaluations of themes and sentiments that reveal essential insights vital for improving your business outcomes. Effortlessly merge feedback from diverse channels, including online reviews, chat interactions, and surveys, with convenient one-click features. Thematic enhances feedback utilization by automatically redacting sensitive information, allowing teams to handle data securely and in accordance with regulations. It systematically organizes feedback into recognizable themes and sentiments as they emerge, providing quantitative analysis of recurring themes for a richer understanding. The platform offers robust search capabilities to investigate similar themes and acquire further insights. You can easily manage themes with options to edit, disregard, or combine them. Utilize powerful analytical tools to uncover significant issues and apply filtering options to categorize and refine your results based on organized data. Set up alerts for developing concerns and efficiently trace back to pinpoint root causes, enabling swift proactive management and resolution of customer issues. This holistic strategy not only deepens your connection with customers but also guides informed strategic planning effectively, ensuring that their voices are heard and acted upon in a timely manner.
What is Sprinklr Insights?
Sprinklr Insights is a powerful AI-powered platform tailored for enterprises, emphasizing consumer and customer intelligence by integrating data from more than 30 digital and social media platforms, along with a variety of media sources and websites into a unified, real-time system. This functionality enables organizations to transform unstructured discussions and feedback into valuable insights, cutting through the clutter. It adeptly captures the customer voice, monitors brand mentions, conducts competitor assessments, identifies potential crises, gathers product feedback, discerns audience preferences, and tracks market trends, all centralized in one location. Moreover, it provides contextual sentiment analysis, theme recognition, anomaly detection, and predictive insights, thereby improving strategic decision-making for diverse teams. The integrated AI capabilities process billions of historical and contemporary interactions to uncover emerging trends and sentiment changes, offering actionable insights and automated summaries or recommendations. Furthermore, the platform's comprehensive features not only enhance operational efficiency but also ensure that businesses are well-equipped to navigate and thrive in a constantly changing market landscape. Ultimately, Sprinklr Insights empowers organizations with essential tools to maintain a competitive edge in today's dynamic environment.
Integrations Supported
Discord
Facebook
Google Analytics
Instagram
Mailchimp
Medallia
Oracle Cloud Infrastructure
Pinterest
Reddit
Slack
Integrations Supported
Discord
Facebook
Google Analytics
Instagram
Mailchimp
Medallia
Oracle Cloud Infrastructure
Pinterest
Reddit
Slack
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Thematic
Date Founded
2015
Company Location
New Zealand
Company Website
www.getthematic.com
Company Facts
Organization Name
Sprinklr
Date Founded
2009
Company Location
United States
Company Website
www.sprinklr.com/products/consumer-intelligence/
Categories and Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Categories and Features
Brand Management
Approval Process Control
Artwork Management
Asset Management
Change Management
Fulfillment Distribution
Project Management
Media Monitoring
Alerts / Notifications
Broadcast Media Monitoring
Content Translation
Dashboards / Reporting
Export Results
Online News Monitoring
Podcast Monitoring
Print Media Monitoring
Social Media Monitoring
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label