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Ratings and Reviews 134 Ratings
What is Thena?
Thena is a specialized customer engagement platform designed for Slack, adeptly overseeing shared channels that involve customers. It enhances the management of these channels by identifying requests, seamlessly integrates with internal systems, allows for customer escalations, notifies relevant teams, and performs behavioral analysis to improve interactions. By adopting this all-encompassing strategy, teams are equipped to react swiftly and efficiently to customer requirements, ultimately fostering better relationships and satisfaction. This makes Thena an essential tool for organizations looking to optimize their customer engagement processes.
What is RedFlag?
Ensure your organization remains connected and safe with RedFlag by Pocketstop, a powerful and intuitive emergency notification system designed to keep you informed during critical situations. Whether for small businesses or large corporations, RedFlag's multi-channel platform provides timely alerts and crucial information to your entire team with unparalleled reliability. Utilizing RedFlag allows you to maintain awareness of ongoing events, enhance response strategies, and make well-informed decisions that protect both your staff and assets. By choosing RedFlag, you equip your organization to be ready and resilient in the face of any emergency, fostering a culture of preparedness and security.
Media
No images available
Integrations Supported
ADP Workforce Now
Microsoft Azure
Microsoft Entra ID
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Slack
UKG Pro
Integrations Supported
ADP Workforce Now
Microsoft Azure
Microsoft Entra ID
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Slack
UKG Pro
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$250 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Thena
Date Founded
2018
Company Location
United States
Company Website
www.thena.ai
Company Facts
Organization Name
Pocketstop
Date Founded
2006
Company Location
United States
Company Website
pocketstop.com/products/redflag/
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Categories and Features
Emergency Notification
Contact Management
Geo Targeting
Mass Notifications
Scenario Planning
Templates
Two-Way Communication
Employee Communication Tools
Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback
Internal Communications
App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat