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Ratings and Reviews 0 Ratings
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What is ThinkOwl?
Utilizing a cloud-based architecture (SaaS), ThinkOwl provides AI-driven tools designed to enhance workflows, ranging from ticket management to client interaction. The ThinkOwl AI platform combines essential service desk functionalities with conversational and generative AI, alongside business process automation, all within a comprehensive omnichannel communication framework. Furthermore, ThinkOwl stands out in data analytics, producing sophisticated reports that deliver immediate insights into key performance indicators across various topics, teams, and channels, ensuring organizations can make informed decisions swiftly. This integration of advanced technology not only improves efficiency but also enhances customer satisfaction and engagement.
What is IBM Control Desk?
Discover intuitive self-service options, automated management solutions, and integrated service desk features that follow industry standards. As the challenges of overseeing multi-vendor and multicloud setups grow more intricate, IBM Control Desk provides vital IT service management (ITSM) capabilities designed to enhance support for users and infrastructure alike. Through the implementation of self-service and automation, it not only reduces operational costs but also boosts user satisfaction by leveraging its service desk functions grounded in recognized best practices. Users are empowered to choose from a Service Catalog and an Enterprise App Store, enabling them to install approved software and access services directly on their devices without requiring IT support. Furthermore, IT specialists benefit from process automation built on best practices, collaborative knowledge sharing, and effective problem management, all while maintaining oversight on assets, configurations, and changes. This comprehensive approach supports the effective management of IT services and operations in harmony with broader business objectives and promises, ultimately contributing to a more agile and effective IT landscape. With such capabilities, organizations can respond swiftly to the evolving needs of their users while maintaining control over their IT environment.
Integrations Supported
monday sales CRM
360 View CRM
Accruent TMS
IBM Cloud Pak for Applications
IBM Cloud Pak for Data
IBM Cloud Pak for Integration
IBM Cloud Pak for Network Automation
Integrations Supported
monday sales CRM
360 View CRM
Accruent TMS
IBM Cloud Pak for Applications
IBM Cloud Pak for Data
IBM Cloud Pak for Integration
IBM Cloud Pak for Network Automation
API Availability
Has API
API Availability
Has API
Pricing Information
$0
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ThinkOwl
Date Founded
2017
Company Location
United States
Company Website
www.thinkowl.com
Company Facts
Organization Name
IBM
Date Founded
1911
Company Location
United States
Company Website
www.ibm.com/products/it-service-management
Categories and Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Categories and Features
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal