Insightful
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Ratings and Reviews 707 Ratings
What is ThirdBaseCI?
What is Insightful?
Integrations Supported
API Availability
API Availability
Pricing Information
Pricing Information
Supported Platforms
Supported Platforms
Customer Service / Support
Customer Service / Support
Training Options
Training Options
Company Facts
Organization Name
ThirdBase
Company Location
Australia
Company Website
www.thirdbase.com.au
Company Facts
Organization Name
Insightful
Date Founded
2014
Company Location
United States
Company Website
www.insightful.io/
Categories and Features
Business Process Management
Document Management
Process Mining
Not specified
Quality Management
Categories and Features
Attendance Tracking
Insightful automates attendance tracking for remote teams that operate on computers. It captures clock-in and clock-out times through various methods, including computer activity, pre-set work schedules, office network connections, VPN usage, or manual entry by employees, allowing for project-specific clock-ins. The system distinctly records break periods and offline durations. The Attendance Report provides a visual representation of each employee's daily work hours, highlighting instances of tardiness or missed shifts. Shift Scheduling aligns planned shifts with actual clock-in and clock-out records, taking into account lateness, breaks, and approved absences. The Schedule Adherence feature monitors adherence to assigned shifts. Absence alerts notify managers of employees who are off-schedule without prior time-off documentation. Approved time-off requests can be synchronized from HR platforms like Workday and BambooHR or directly entered into Insightful. Additionally, timesheets are automatically generated based on logged hours, with options to export as CSV or schedule email delivery.
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Business Process Management
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Employee Monitoring
Insightful serves organizations that are assessing employee monitoring solutions for their digital teams. The software tracks the usage of applications, websites, and AI tools, detailing the duration of each session. It categorizes each workday into active and idle periods while providing a timeline of individual employee activities and a live overview of team productivity. The App and Website Usage feature ranks all utilized apps and sites, promptly flags unfamiliar applications, and classifies each as productive, neutral, or unproductive per team, contributing to reports on productive time and overall utilization. Alerts for idle time notify supervisors of prolonged inactivity. Screenshots can be taken optionally and are blurred by default, with additional features available for on-demand screenshots, increased screenshot frequency, and screen recording as separate upgrades. Insightful does not track keystrokes or capture the content of messages or documents. The deployment of the software is transparent to employees, with each team member having access to a personal dashboard, and settings can be tailored for individual employees or teams.
HR Analytics
Insightful provides HR departments with actionable data regarding work distribution without the need for surveys. Its Workforce Analytics offers insights into team workload and utilization, highlighting the proportion of the week dedicated to scheduled meetings, spontaneous calls, messaging, and time spent on focused tasks. It also tracks after-hours messaging, productivity levels in various work settings—such as office, remote, and hybrid—and monitors attendance and vacation time. The AI Adoption Report details daily engagement with AI, the average time spent on AI per employee, and overall adoption rates, categorizing teams based on their usage depth and breadth of AI tools. People Intelligence proposes enhancements across five key areas: AI Maturity (evaluating the extent of AI integration within teams), Team Efficiency (measuring time allocated to essential tasks), Workload Balance (identifying uneven task distribution among team members), Work Patterns (analyzing interruptions, meetings, and after-hours work), and Key Person Risk (highlighting critical tasks that only one individual handles). Each recommendation comes with actionable steps and a target metric, allowing teams to be assessed against peer groups and their own historical data without any rankings or scoring systems.
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Insider Threat Management
Insightful offers a comprehensive solution for managing insider threats through its Workspace Security feature, which is an optional paid enhancement available for all subscription tiers. The Insider Threat Detection tool generates notifications for designated applications, websites, and keywords, captures screenshots upon triggering events, and presents a chronological timeline detailing the logs associated with each incident. This feature can be activated exclusively for the employees involved in a specific investigation. Additionally, alerts for policy compliance identify unauthorized applications, unapproved AI tools, and access outside of regular hours, along with a daily summary that highlights the most frequently violated rules. The Activity Logs provide a detailed, time-stamped account of user actions at both the application and webpage levels, which can be filtered by individual, team, or date, allowing for in-depth analysis of any session. Alerts are restricted to the manager who set them up, and access controls based on roles ensure that only authorized personnel can view each investigation’s details.
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Process Intelligence
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Process Mining
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Project Tracking
Insightful automates the tracking of time spent on projects and tasks by monitoring computer usage, eliminating the need for manual timers. Users can either create projects and tasks directly within Insightful or synchronize them from other project management platforms like Jira and Asana, with time logged automatically attributed to the relevant projects. Comprehensive reports provide insights into time allocation based on project, task, team, and individual employee metrics. Billable rates can be applied to the recorded hours, allowing for a comparison of income versus labor costs for each project, and clients can gain visibility into the time dedicated to their projects. Any manual time entries require approval and are documented in an audit trail. Utilization and workload reports help identify which teams have the capacity to take on additional work. Users can export project time data as CSV files, schedule email reports, or integrate with BI tools through various options, including the API, MCP server, or data warehouse integrations add-on.
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Remote Work
The Insightful records function similarly for remote, hybrid, and in-office workers, even across virtual platforms like Citrix. Location Insights analyzes productive versus work hours during office, remote, and hybrid days at both team and organizational levels, adhering to thresholds determined by the company. The Communication Report provides a breakdown of daily time allocation between communication and focused work, distinguishing between scheduled meetings and spontaneous calls, while also tracking messaging patterns throughout the day, including after hours. Productivity Trends illustrate the evolution of productive time and utilization among distributed teams over time. Attendance is automatically tracked through user activity, work schedules, or connections via the office network or VPN. A real-time dashboard offers visibility into who is currently working, and employees can access their individual metrics through a personalized dashboard.
Time & Attendance
Insightful integrates time tracking and attendance management specifically designed for teams operating on computers. It automatically logs clock-in and clock-out times based on user activity, predetermined work schedules, office network or VPN access, or manual input. Breaks and offline durations are tracked independently, while timesheets are generated automatically from the collected data. The Shift Scheduling feature assesses each scheduled shift against actual clock-in and clock-out records, taking into account tardiness, breaks, and approved time off, while Schedule Adherence measures adherence to scheduled shifts. Unapproved absences trigger alerts for quick attention. Any manual time entries require approval from designated approvers and are preserved in a permanent audit log. Time-off requests can be synced from HR systems or directly recorded within Insightful. Time can be allocated by project and task for client billing purposes, and timesheets can be exported as CSV files or emailed for payroll processing. The Workstation Mode accommodates shared computers, and it is compatible with virtual desktop environments like Citrix.
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Time Tracking
Insightful automatically tracks work hours through its desktop application, eliminating the need for timers or manual timesheet entries. It allocates time to specific projects and tasks according to the work performed, allowing users to create or synchronize projects and tasks with project management tools like Jira and Asana. The application displays each employee's activity as a combination of active and idle time, along with a timeline of applications and websites utilized. For offline work, users can manually input hours, which are flagged distinctly, submitted for approval, and stored in a comprehensive audit trail. Billable rates can be assigned to logged hours, enabling a clear comparison of income against labor costs for each project. Clients can also be granted access to view the time spent on their respective projects. Timesheets, project durations, and utilization reports can be exported in CSV format, scheduled for email delivery, or accessed via the API and MCP server. Insightful is compatible with Windows, macOS, Linux, and virtual desktop environments like Citrix.
Workforce Management
Insightful's workforce analytics provide in-depth insights into capacity, utilization, and the allocation of work hours among computer-based teams. The Productivity Trends feature allows users to analyze productive time and utilization over any selected period, comparing it to the previous timeframe of up to six months, and highlights the top teams, individuals, and applications contributing to these changes. Utilization metrics for each team are derived using one of four distinct formulas: Standard Hours, Scheduled Hours, Work Hours, or Active Hours. The Capacity Analysis and Workload Distribution components identify teams with available capacity, while Workload Distribution assesses the number of team members who are overutilized, adequately utilized, or underutilized based on predefined thresholds. The Communication Report categorizes the workday into dedicated communication time and focus time, differentiating between scheduled meetings and spontaneous calls, and provides a breakdown of meetings by type, size, and frequency. Additionally, the AI Adoption Report tracks daily AI engagement and adoption rates for each team, while Location Insights evaluates the dynamics between office-based, remote, and hybrid workdays.