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What is ThousandEyes?

Cisco ThousandEyes stands out as a cutting-edge platform designed to provide organizations with deep insights into digital interactions across diverse environments, such as the internet, cloud services, and enterprise networks. By leveraging advanced monitoring and analytical tools, ThousandEyes allows businesses to pinpoint, diagnose, and resolve performance issues that may impact critical applications, websites, and services. With its comprehensive suite of features, the platform offers essential information about network performance, application delivery, and user engagement, enabling organizations to sustain seamless connectivity and elevate user experiences. Many Fortune 500 companies and SaaS providers have adopted this platform, solidifying its reputation as a dependable solution for managing the complexities of modern hybrid and multi-cloud environments. Furthermore, ThousandEyes enhances the capabilities of IT teams by providing them with robust tools to proactively manage, optimize, and adjust their digital infrastructures, ultimately leading to increased operational efficiency and reliability in service delivery. As a result, organizations are better equipped to adapt swiftly to changing demands and ensure that their digital ecosystems function smoothly.

What is TeamViewer DEX?

TeamViewer DEX is a comprehensive Digital Employee Experience platform designed to eliminate technology-related barriers across modern workplaces. It offers real-time visibility into digital performance, capturing insights on device stability, applications, networks, and user interactions. Through automated diagnostics and intelligent remediation, DEX resolves many issues instantly—reducing ticket volume and keeping employees focused on their work. IT teams gain unified analytics dashboards, sentiment scoring, endpoint status overviews, and detailed root-cause analysis tools. With powerful automation, scriptable workflows, and proactive alerts, DEX helps teams prevent incidents before they escalate. Enhanced patching reliability strengthens organizational security and reduces vulnerability exposure. The platform drives significant ROI through operational efficiencies, lower downtime costs, and higher employee satisfaction. Its cloud-scale architecture enables efficient management of large, distributed workforces without increasing IT headcount. Companies using TeamViewer DEX report better digital experiences, higher retention, and fewer disruptions across the business. The platform transforms IT from reactive troubleshooting to strategic experience management.

Media

Media

Integrations Supported

Cisco AgenticOps
Cisco Catalyst SD-WAN
IBM NS1 Connect
Indent
NetBrain
Pliant
Prometheus
Prosimo
SIGNL4
Zenduty
Zoho Directory
Zoho One

Integrations Supported

Axonius
Azure Virtual Desktop
Citrix DaaS
IGEL
ServiceNow

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.thousandeyes.com

Company Facts

Organization Name

TeamViewer

Date Founded

2005

Company Location

Germany

Company Website

www.teamviewer.com/en-us/products/dex/

Categories and Features

API Monitoring

Not specified

Cloud Monitoring

Not specified

DNS Monitoring

Not specified

Network Assessment

Not specified

Network Mapping

Reporting/Analytics
Web Traffic Reporting

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
Internet Usage Monitoring
Real Time Analytics
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

System Monitoring

Alerts / Notifications
Antivirus Management
Data Backup / Recovery
Device Monitoring
Inventory Management
Patch Management
Policy-based Automation
Remote Monitoring
Reporting / Analytics
Risk Analysis
Server Monitoring
Service Configuration Management

VoIP Monitoring

Not specified

Website Monitoring

Not specified

Categories and Features

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