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What is Thread Pilot?

Thread Pilot serves as a smart assistant for Gmail, designed to pinpoint email threads that lack responses and craft tailored follow-up messages for users to modify and send. This versatile tool can either be set to operate daily or manually triggered, enabling users to customize lookback periods, filter out spam and promotional emails, and neatly categorize drafts for convenient review while avoiding any duplicate follow-ups. Furthermore, users have the option to personalize their follow-up templates to align with their unique communication preferences. Developed using Google Apps Script and the Gmail API, Thread Pilot effortlessly generates drafts within the Gmail interface and offers improved support for individuals managing multiple accounts, alongside analytics features to monitor performance. Its intuitive design streamlines the follow-up management process, making it significantly more efficient for users to stay on top of their communications. With its robust capabilities, Thread Pilot not only enhances productivity but also fosters more meaningful engagement in email exchanges.

What is Keeping.com?

Keeping serves as the essential shared inbox solution for Google Workspace, designed specifically for teams engaged in a variety of tasks beyond merely handling customer support. This innovative help desk software, available at Keeping.com, streamlines the management of customer support emails directly within Gmail, allowing teams to transform incoming requests into tickets that are accessible to the whole group. With features that enable managers to assign responsibilities, engage in discussions, and prioritize tasks, it also provides real-time insights into customer support metrics, ultimately enhancing overall team productivity and collaboration. By integrating these capabilities, Keeping ensures that teams can operate more efficiently across diverse functions while maintaining a clear focus on customer satisfaction.

Media

No images available

Media

Integrations Supported

Gmail
HubSpot CRM
HubSpot Customer Platform
Shopify
Zapier

Integrations Supported

Gmail
HubSpot CRM
HubSpot Customer Platform
Shopify
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$3.99/month
Free Version
Free Trial Offered?

Pricing Information

$10 per user/month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Switch Labs

Date Founded

2024

Company Location

United States

Company Website

www.switchlabs.dev/thread-pilot-for-gmail

Company Facts

Organization Name

Keeping.com

Date Founded

2019

Company Location

Brooklyn, NY

Company Website

www.keeping.com

Categories and Features

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Popular Alternatives

Popular Alternatives