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What is Tia?

Tia is a cloud-driven solution that focuses on managing reviews and customer communications specifically for e-commerce brands, marketplace vendors, and agencies that manage several stores. It integrates reviews and customer messages from various platforms including Shopee, Lazada, Tokopedia, and TikTok Shop into a single, cohesive workspace. Utilizing advanced AI tools, Tia can automatically generate and dispatch replies to customer inquiries and reviews, ensuring that the brand's unique voice is preserved while also catering to the language preferences of the customers. Teams have the ability to create reply templates and set guidelines to guarantee that recurring customer interactions are handled consistently. Moreover, review analytics efficiently categorize customer feedback, highlighting both positive comments and areas of concern, while detailed reports track response times and overall store ratings. By merging marketplace communication, response management processes, and feedback evaluation, Tia empowers teams with the essential tools needed to effectively manage customer interactions across different stores. Functioning completely in the cloud, Tia removes any requirement for local software installation, making it accessible and straightforward for all businesses. In summary, Tia not only simplifies customer communication but also significantly improves the customer experience by offering critical insights into buyer sentiments, ultimately fostering stronger relationships between brands and their customers.

What is Split Dragon?

Comprehensive Software Solutions for Sellers on Lazada and Shopee. Every resource that brands and vendors need to excel in Southeast Asian marketplaces is encompassed in this toolkit. Tailored specifically for achieving success in selling on Lazada and Shopee, it includes vital features such as market analysis, tracking competitors, monitoring search rankings, conducting algorithmic split tests, analyzing products, exploring keywords, and safeguarding intellectual property. With our extensive Product Database, users can easily search for any item by using keywords, categories, or customized filters, which significantly simplifies the research process to identify high-potential products with increasing demand. Additionally, gain insights into projected sales at the level of individual products. Our product research tool is recognized as the leading option for marketplace sellers throughout Southeast Asia. Quickly assess revenue and profitability, enabling you to discover the most profitable products before your competitors do. Access accurate sales statistics and evaluate anticipated sales figures on a per-product basis via the Shopee Sales Database. This cutting-edge method equips sellers with the means to make well-informed decisions and enhance their operations efficiently, ultimately leading to greater success in the competitive marketplace. As the landscape evolves, ongoing updates and improvements will ensure that users remain at the forefront of market trends and opportunities.

Media

Media

Integrations Supported

Lazada
Shopee
TikTok Shop

Integrations Supported

Lazada
Shopee

API Availability

API Availability

Pricing Information

Monthly subscription plans are tailored to business needs. Enterprise pricing is customized based on business scale, data volume, and specific requirements.
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub

Training Options

Not specified

Company Facts

Organization Name

TIA Reviews Pte. Ltd.

Date Founded

2026

Company Location

Singapore

Company Website

tia-reviews.com

Company Facts

Organization Name

Split Dragon

Company Location

Singapore

Company Website

www.splitdragon.com

Categories and Features

AI Review Management

Not specified

Review Management

Not specified

Categories and Features

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