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What is Ticket Automation?

HitchHiker Ticket Automation provides a cost-effective ticketing solution specifically designed for ticket wholesalers, tour operators, and online travel agencies. It simplifies the entire ticketing process by automating tasks such as PNR retrieval, pricing, ticket generation, and document printing. The system delivers a user-friendly ticketing interface, supports E-ticket printing, and creates a neutral back-office file that is compatible with all mid and back office systems, ensuring seamless operations. By thoroughly testing all rules and conditions within HitchHiker Entry, it guarantees precision in ticket issuance, which significantly reduces the likelihood of receiving airline ADMs. Furthermore, the HitchHiker Ticket Automation system operates continuously, allowing businesses to generate additional revenue by adhering to ticketing deadlines that extend beyond regular hours. This adaptability not only boosts operational efficiency but also greatly enhances customer satisfaction through prompt service, ultimately contributing to the long-term success of travel businesses.

What is Ignatiuz HelpDesk?

Enhance user engagement by providing outstanding experiences through our diverse applications, augmented reality, and virtual reality technologies that focus on user-friendly interactions. When employees feel appreciated, their contributions can greatly influence organizational success. Equip your team with SharePoint Helpdesk, a free internal ticketing system seamlessly integrated with Microsoft Teams for Office 365, along with SharePoint Online Helpdesk solutions offered by Ignatiuz. This platform is designed to facilitate better communication between staff and helpdesk teams. Employees not only have the capability to submit support requests but can also track the status of all their inquiries from a single, convenient location. Administrators gain access to easy-to-use reporting tools that deliver crucial insights into the performance of support agents, which assists in making informed decisions. In addition, SharePoint automates notifications to the appropriate users at every stage of ticket creation, resolution, and response management, promoting coordination and teamwork among various departments to boost overall productivity. By simplifying these procedures, organizations can guarantee that their personnel receive prompt assistance, which in turn enhances employee morale and drives operational effectiveness. Ultimately, adopting these innovative solutions can transform workplace dynamics and lead to a more engaged workforce.

Media

Media

Integrations Supported

Wufoo

Integrations Supported

Wufoo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$1,499 per year
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

HitchHiker

Date Founded

1992

Company Location

Germany

Company Website

www.hitchhiker.net/index.php/our-solutions

Company Facts

Organization Name

Ignatiuz Software

Date Founded

2014

Company Location

United States

Company Website

www.ignatiuz.com/products/help-desk-app/

Categories and Features

Airline Reservation System

CRM
Charter Reservations
Departure Control
Disruption Management
Distribution Management
Loyalty Program
Online Booking
Payment Processing
Revenue Management
Self Service Portal
Third Party Booking

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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