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What is Ticketebo?

Ticketebo provides both online and in-person ticketing services, serving as a comprehensive event registration platform that tailors ticketing solutions to meet the needs of event organizers. With affordable pricing, there are no initial setup fees, and only a single booking fee that can be covered by either the organizer or the attendee, along with the option to include valuable additional features. This platform is equipped to handle ticket sales for events of any size, boasting highly secure payment options, including Buy Now Pay Later plans, and the capability to process up to 60,000 tickets every hour. In addition to ticket sales, Ticketebo offers personalized event solutions, which encompass outsourced call center management that provides support via phone, live chat, and email. Furthermore, the platform provides a wide range of reporting tools, enabling detailed attendance tracking, postcode analysis, and daily sales comparisons to help organizers evaluate their event's performance effectively. This combination of features makes Ticketebo an ideal choice for those looking to streamline their event management process.

What is SmarterTrack?

SmarterTrack operates as a versatile communication platform that acts as an online help desk, streamlining the initiation, tracking, management, and reporting of various communication channels. Users can easily submit tickets via email or the online portal, engage in live chats, take part in community discussions, and comment on knowledge base articles, which helps consolidate all interactions while fostering a strong online community. The platform boasts a flexible and customizable ticketing system, allowing users to send and respond to tickets from any location that has internet access and a web browser. Moreover, SmarterTrack gives users the capability to maintain a comprehensive overview of their entire ticket history, thus facilitating the full management of all communications related to tickets, including emails, notes, tasks, phone call records, and live chat exchanges. This comprehensive solution not only simplifies customer support processes but also significantly boosts user satisfaction and engagement levels. In essence, SmarterTrack is designed to enhance both the efficiency of support teams and the experience of the end-users, creating a win-win scenario for all parties involved.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$0
Free Trial Offered?
Free Version

Pricing Information

$15 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Ticketebo

Date Founded

2013

Company Location

Australia

Company Website

www.ticketebo.com.au

Company Facts

Organization Name

Tweakservers

Company Website

www.tweakservers.com/helpdesk-software/smartertrack/

Categories and Features

Ticketing

Barcode / Ticket Scanning
Box Office Management
Concessions Management
Customer Database
Event Management
Fundraising Management
General Admission
Kiosk Ticketing
Mobile Ticketing
Online Ticketing
Onsite Ticketing
POS
Print-at-Home
Reserved Seating
Season Tickets
Ticket Brokering
VIP & Discount Tickets

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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