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What is Tickler?

Tickler emerges as the leading checklist solution for Zendesk, utilized by countless teams to uphold clarity and uniformity in their workflows. It effortlessly incorporates reliable and intuitive checklists directly into your Zendesk tickets. Whether your team is onboarding a new client, tackling a complicated inquiry, or ensuring vital steps are not missed, Tickler enables your team to stay organized and focused without excessive discussions. Gone are the days of uncertainty regarding completed tasks or the need to check in with agents for status updates. With Tickler, your checklists become transparent and actionable, seamlessly fitting into your team’s current workflow and boosting overall productivity. This efficient method guarantees that all team members are synchronized and aware of their duties, fostering a more effective collaborative environment. Moreover, by streamlining processes, Tickler not only saves time but also enhances the quality of service provided to clients.

What is MatterAlert?

MatterAlert serves as an advanced portal for legal matters, integrating docketing and tickler functionalities to streamline the management of all matter-related information on a single platform. With an efficient docketing system, users can easily monitor essential dates for various matters, ensuring that no deadlines slip through the cracks. The platform features custom deadline calculators and automated calendaring that adhere to court rules across all 50 U.S. states and more than 2,200 jurisdictions, including regulations for two provincial courts and Canada's federal court. Key integrations enhance its capabilities, including PACER for real-time court notifications, Outlook for smooth calendar synchronization, and compatibility with accounting systems like 3E and Aderant, as well as document management systems such as iManage and NetDocuments. Additionally, the ability to create custom matter templates and workflows allows users to adapt the system to their specific operational requirements. When it comes to data security, MatterAlert prioritizes user protection by employing industry-standard encryption methods and enforcing strict access controls to limit sensitive information to authorized individuals only. Regular data backups and secure storage practices are also in place to maintain data integrity and provide peace of mind to users. Furthermore, the platform's commitment to security ensures that legal teams can focus on their work without worrying about potential data breaches.

Media

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Media

Integrations Supported

3E
Aderant
Azure-AD-External-Identities
MS Outlook Email Extractor
Microsoft 365
Microsoft Teams
NetDocuments
Zendesk
iManage

Integrations Supported

3E
Aderant
Azure-AD-External-Identities
MS Outlook Email Extractor
Microsoft 365
Microsoft Teams
NetDocuments
Zendesk
iManage

API Availability

Has API

API Availability

Has API

Pricing Information

$1.95 per user
Free Trial Offered?
Free Version

Pricing Information

$20 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Lovestock & Leaf

Date Founded

2009

Company Location

Australia

Company Website

www.lovestockleaf.com

Company Facts

Organization Name

PaayaTech

Date Founded

2007

Company Location

Canada

Company Website

paayatech.com

Categories and Features

Categories and Features

Docketing

Billing & Invoicing
Calendar Management
Calendar/Reminder system
Case Management
Court Records Search
Document Management
Patent / Trademark Management
Portfolio Management
Task Management
Time & Expense Tracking

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