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What is Tidio?

Tidio is a leading customer support solution that combines live chat, chatbot automation, and AI-powered agents to help businesses deliver fast, scalable service. With an intuitive interface and advanced automation tools, Tidio supports over 800,000 businesses around the world. Engage visitors in real time via chat and manage conversations across email, Messenger, Instagram, and other channels—all within a unified dashboard. Boost support efficiency with built-in ticketing features that seamlessly integrate with chatbots and live agents. Design custom chatbot workflows using a no-code visual editor to automate FAQs, collect leads, and send targeted messages. Utilize Lyro, Tidio’s smart conversational AI, to automatically handle up to 64% of customer queries with human-like understanding. Easy to launch and operate—no coding needed. Fully GDPR-compliant and built for growth, whether you’re running an e-commerce store, SaaS platform, or service-based business. Comes with a 7-day free trial. Highlights: • Live Chat – Real-time communication via website widget and social platforms • Help Desk – Centralized inbox for all channels • Chatbots – Automate lead capture, support tasks, and FAQs • AI Agent – Intelligent responses through Lyro, Tidio’s virtual assistant • Multichannel Support – Connects with Shopify, WordPress, social apps, and more Tidio is praised for its user-friendly design, visual chatbot builder, and fast setup. Flexible pricing plans are available to suit businesses of any size.

What is AiSentr?

AiSentr stands out as a cutting-edge generative AI platform designed to revolutionize corporate interactions with clients and employees alike. The implementation of AI-driven chatbots or agents through AiSentr is remarkably simple; users only need to upload documents in formats such as Word or PDF, choose their preferred chatbot, and let the platform handle everything else seamlessly. Below are some key features and benefits that position AiSentr as a crucial tool for businesses seeking to elevate their operational efficiency: User-Friendly Setup: Launching AI chatbots or agents requires just a few straightforward steps. Conversation Monitoring: Administrators have the ability to oversee and moderate discussions in a clear text format, guaranteeing an exceptional customer experience. Tailor Your Model: You can create and maintain your own AI model using plain text, removing the need for any technical skills or programming knowledge. Scalability: Leverage AI technology to effectively grow your resources and manage customer interactions more efficiently. Enhanced Productivity: Automate customer engagements to streamline processes and save valuable time. By utilizing AiSentr, organizations can significantly boost customer satisfaction while simultaneously reallocating essential resources to other important tasks and projects. This dual benefit positions AiSentr as an indispensable ally in today’s competitive business landscape.

Media

Media

No images available

Integrations Supported

Facebook Messenger
WhatsApp
ActiveCampaign
Builder.io
Campaign Monitor
Insightly
Mailchimp
Microsoft Teams
Morphic
Nimble
Odoo
Omnisend
OpenCart
ProProfs Knowledge Base
Salesforce
Shopify
Ucraft Logo Maker
Vsble
Webydo
Wufoo

Integrations Supported

Facebook Messenger
WhatsApp
ActiveCampaign
Builder.io
Campaign Monitor
Insightly
Mailchimp
Microsoft Teams
Morphic
Nimble
Odoo
Omnisend
OpenCart
ProProfs Knowledge Base
Salesforce
Shopify
Ucraft Logo Maker
Vsble
Webydo
Wufoo

API Availability

Has API

API Availability

Has API

Pricing Information

$0
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tidio

Date Founded

2013

Company Location

United States

Company Website

www.tidio.com

Company Facts

Organization Name

AiSentr

Date Founded

2023

Company Location

United Kingdom

Company Website

www.aisentr.com

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

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