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What is TierOne Service Assurance?

TierOne provides a platform that enables communication service providers to enhance their business through effective service assurance. Our distinct advantage lies in our capability to analyze network failures across various domains and assess their immediate effects on individual customers. We guarantee that every affected customer benefits from a real-time automated workflow tailored to their needs. Over the years, we have supported a multitude of organizations, including some of the largest and most varied B2B service providers globally. Explore our case studies to see how TierOne has transformed the operations of real-world businesses. Are you prepared to discover the advantages of partnering with TierOne? Reach out to us today or visit Tieroneoss.com to learn more about how we can assist you in optimizing your service delivery.

What is Atonom?

Atonom is a Cloud Employee platform that helps companies deploy AI teammates to perform real business roles across customer support, recruiting, customer success, sales development, reception, event support, and tier-one service. The platform is built around AI Employees that have their own names, identities, roles, goals, personalities, memory, channels, and integrations. Atonom’s AI teammates include Miles for customer support, Reece for recruiting, Sofia for customer success, and Zoey for sales development. Miles can handle common support issues instantly, escalate complex cases, and help customers receive faster answers through channels such as web chat and web voice. Reece can support recruiting workflows, while other Cloud Employees can help build pipeline, engage customers, manage success interactions, and automate operational tasks. Atonom connects to communication channels such as SMS, email, calls, chat, and Slack, allowing AI Employees to work where teams and customers already communicate. The platform also integrates with business systems so companies can customize workflows around existing tools and processes. Its knowledge and memory capabilities allow Cloud Employees to learn from company information, shared memory, and workflow history over time. Atonom is designed to help companies achieve real outcomes, including ticket deflection, faster response times, higher productivity, pipeline growth, and cost savings. Security and governance features include SOC 2 Type 2 compliance, HIPAA compliance, enterprise-grade encryption, agent guardrails, and accountability controls for every action. By combining AI employees, multichannel communication, business integrations, memory, workflow automation, enterprise security, and role-specific AI teammates, Atonom helps organizations scale work and results without scaling headcount.

Media

Media

Integrations Supported

Adobe Marketo Engage
Eloqua
Fibbler
GoTo Meeting
Google Analytics
Google Cloud Platform
HelpDocs
HubSpot CRM
HubSpot Customer Platform
IBM Netcool Operations Insight
Microsoft 365
Microsoft Outlook
Microsoft Teams
Salesforce
Salesloft
Slack
UserGems
Zapier
Zoom
ZoomInfo

Integrations Supported

Adobe Marketo Engage
Eloqua
Fibbler
GoTo Meeting
Google Analytics
Google Cloud Platform
HelpDocs
HubSpot CRM
HubSpot Customer Platform
IBM Netcool Operations Insight
Microsoft 365
Microsoft Outlook
Microsoft Teams
Salesforce
Salesloft
Slack
UserGems
Zapier
Zoom
ZoomInfo

API Availability

Has API

API Availability

Has API

Pricing Information

Value-based pricing
Free Version
Free Trial Offered?

Pricing Information

$749 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TIERONE OSS Technologies Inc

Date Founded

2000

Company Location

Canada

Company Website

www.tieroneoss.com

Company Facts

Organization Name

Atonom

Date Founded

2018

Company Location

United States

Company Website

atonom.ai/

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