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What is Tilde.AI?

Revolutionize your customer support journey with the cutting-edge Tilde.AI conversational AI platform. This innovative solution features sophisticated multilingual chatbots that are armed with advanced natural language understanding, allowing you to effectively support customers from diverse regions and various communication channels. Tilde.AI chatbots interact with users in their chosen language, leveraging machine learning to interpret both text and voice inputs, accurately discern user intent, and deliver responses through text, images, or voice interactions. As a leading language technology research institution in Europe, Tilde is pioneering the use of neural networks to address even the most complex and lesser-known languages. Our technology is trusted by thousands of clients, including reputable entities like the European Commission and industry giants such as IBM and Microsoft, illustrating the adaptability and dependability of our solutions. By collaborating with these esteemed organizations, we are continuously expanding the horizons of AI-enhanced communication tools, making customer support more accessible and efficient for all. Furthermore, our commitment to innovation ensures that we remain at the forefront of transforming how businesses engage with their customers.

What is Mosaicx?

In contrast to conventional IVRs that rely on predetermined menus and scripted answers, Mosaicx's IVAs harness natural language understanding (NLU) to effectively interpret and address customer inquiries. This innovative approach fosters a more engaging interaction, significantly improving the customer experience. With many years of expertise in enhancing technology for customer interactions, the Mosaicx team is committed to incorporating client feedback and continuously evolving the platform to meet user expectations. Our solution provides conversational AI designed not only for your clientele but also tailored to your business requirements. Additionally, Mosaicx makes it simple to access customer experience analytics through the same interface utilized for managing applications. By utilizing generative AI, it can pull information from a wide range of authorized sources, including websites, internal documents, and spreadsheets, to ensure accurate responses to unexpected questions. This guarantees that the information provided is trustworthy and devoid of unwelcome surprises, promoting confidence and satisfaction in each interaction. Consequently, Mosaicx signifies a transition towards a more personalized and intuitive model for customer service, enhancing the relationship between businesses and their customers. With each interaction, the platform strives to build a stronger connection and understanding between users and the services they seek.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tilde.AI

Date Founded

1991

Company Website

tilde.ai/

Company Facts

Organization Name

Mosaicx

Date Founded

2010

Company Location

United States

Company Website

www.mosaicx.com

Categories and Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Low-Code Development

AI-Assisted Development
Business Process Automation
Collaborative Development
Data Aggregation and Publishing
Deployment Management
Drag & Drop
Integrations Management
Iteration Management
Performance Monitoring
Requirements Management
Templates
Visual Modeling
Web / Mobile App Development
Workflow Management

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

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