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features
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What is Tilores?

Organizations that effectively harness data make use of the Tilores API to create a unified customer profile across diverse systems. They devise real-time solutions that aid in risk management, fraud detection, and the delivery of personalized digital experiences, all while circumventing complex engineering hurdles. Inconsistent, incomplete, and outdated customer information presents significant challenges for businesses striving to align their strategies and maintain accurate reporting. To effectively leverage customer data, organizations must first standardize their schemas and ensure seamless integration of both historical and new data. Even after establishing a centralized system with coherent customer data, additional development work is often required to maximize its potential. To facilitate this, it is crucial for the unified customer data to be consistently synchronized back to each department's individual source systems, effectively creating a distributed source of truth. This strategy allows businesses to manage risk more adeptly, proactively identify fraud, and improve customer service. By converting fragmented and siloed customer data into a holistic Customer 360 perspective, organizations can uncover valuable insights and enhance their decision-making capabilities. Ultimately, this integration leads to a more profound understanding of customer behaviors, which drives ongoing improvements and fosters innovation within the organization. As a result, companies not only become more agile but also position themselves to adapt to changing market dynamics.

What is Sparrow?

Streamline and synchronize management software across various business functions, seamlessly connecting both front end and back end operations. The integrated agent desktop is extensively utilized in contact centers, consolidating information from numerous back-end systems into a cohesive interface. This integration facilitates quicker issue resolution, enhances decision-making capabilities, and increases the likelihood of achieving first call resolutions, all while significantly lowering average handling time (AHT). By leveraging a unified CRM and enterprise ticketing system, every interaction can be logged immediately and directed to the relevant department. Additionally, a collaborative operations management module effectively merges market research, debt collection efforts, sales automation, and call center support within a system that allows for smooth ticket integration. It gathers data from various sources, offering insightful trends and analyses. Furthermore, it provides extensive features for generating reports, and the dashboards enable business users to interpret the information effectively. These dashboards can display both historical and real-time data, enhancing the ability to monitor performance and make informed decisions. This comprehensive approach not only boosts operational efficiency but also drives improved customer satisfaction across all interactions.

Media

Media

Integrations Supported

Facebook
Google
GraphQL
HubSpot CRM
HubSpot Customer Platform
Salesforce
Snowflake
Viber
WhatsApp

Integrations Supported

Facebook
Google
GraphQL
HubSpot CRM
HubSpot Customer Platform
Salesforce
Snowflake
Viber
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tilores

Date Founded

2021

Company Location

Germany

Company Website

tilores.io

Company Facts

Organization Name

Customer Experience Lab

Date Founded

2016

Company Location

India

Company Website

www.cexlab.com/our-products/

Categories and Features

Categories and Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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