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What is Timworks?

Timworks distinguishes itself as the leading application for client support and communication, designed to streamline customer assistance while providing secure audit trails and unlimited access for clients. By seamlessly integrating with your preferred tools, Timworks significantly improves your workflow, enabling you to work both faster and more efficiently. You can quickly send invoices right from the chat to platforms such as Dext or HubDoc, making the process incredibly swift. Your clients' information is safeguarded with Timworks, which adheres to GDPR regulations, ensuring that you are always audit-ready while protecting sensitive data. Eliminate the hassle of endless email threads; our real-time communication feature showcases your dedication to clients and allows you to resolve their questions in a matter of seconds. Adding a colleague to specific client accounts can grant you some well-deserved breaks. Moreover, your clients will have access to an assistant powered by ChatGPT, capable of addressing their inquiries and questions, which can ultimately save you precious hours each week and boost overall productivity. With Timworks, both you and your clients can expect a notable increase in efficiency and satisfaction, paving the way for enhanced collaboration in the future. This innovative tool truly redefines how client interactions are managed and optimized.

What is ShareFile?

Progress ShareFile enables secure content sharing with both clients and team members from any device, catering specifically to the needs of small businesses and departments seeking straightforward and safe collaboration solutions. It provides a user-friendly experience that allows effortless access to files, efficient data sharing, and the creation of workflows that enhance productivity. With a straightforward setup process, there’s no need for IT assistance, making it accessible for everyone. Cloud storage capabilities ensure that you can send and share files of any size, with robust bank-level encryption safeguarding your files, emails, and attachments both during transmission and while stored. You can collaborate with confidence, utilizing audit trails and customizable access permissions to manage who can view your data. Streamlining both client and employee onboarding processes becomes possible by minimizing manual paperwork through efficient workflows, making it a secure alternative to FTP without the requirement for software installation for you or your clients. This level of convenience and security empowers teams to work more effectively together, ultimately driving better business outcomes.

Media

Media

Integrations Supported

Xero
AuthPoint
Axonius
Bigtincan
ChatGPT
Datamolino
Device Magic
Dext Commerce
Hubdoc
Indent
Microsoft Outlook
Podio
Progress Automate MFT
Proventeq
Salesforce
ShareFile Virtual Data Room
Slack
Teamstack
Wufoo
Zuar Runner

Integrations Supported

Xero
AuthPoint
Axonius
Bigtincan
ChatGPT
Datamolino
Device Magic
Dext Commerce
Hubdoc
Indent
Microsoft Outlook
Podio
Progress Automate MFT
Proventeq
Salesforce
ShareFile Virtual Data Room
Slack
Teamstack
Wufoo
Zuar Runner

API Availability

Has API

API Availability

Has API

Pricing Information

$63.84 per month
Free Trial Offered?
Free Version

Pricing Information

$50 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Timworks

Company Location

United Kingdom

Company Website

www.timworks.com

Company Facts

Organization Name

Progress Software

Date Founded

1981

Company Location

United States

Company Website

www.sharefile.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Content Collaboration

Client Portal
Cloud Storage
Digital Asset Management
Document Creation / Editing
Document Management
Electronic Signature
Feedback Management
File Sharing
Messaging / Discussion
Real-Time / Interactive Editing
Roles / Permissions
Search
Version Control
Video / Image Editing
Workflow / Approval Process

Digital Signature

Audit Trail
Authentication
Auto Reminders
Customizable Templates
Document Analytics
Mobile Signature
Multi-Party Signing
Progress Tracking
Task Progress Tracking

Document Management

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

File Sharing

Audit Trail
Chat / Messaging
Collaboration
Document Management
Drag & Drop
Electronic Signature
Encryption
File Synchronization
Search
User Management
Version Control
Workflow Management

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