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What is TocToc?

We act as the essential component that simplifies operations and boosts performance, helping organizations to be more agile, proactive, and competitive in their industries. Through the development of innovative, environmentally friendly, adaptable, and highly scalable digital solutions, we manage the entire customer experience in a way that is secure, sustainable, and promotes lasting partnerships with businesses. Rather than offering standalone tools or products, we provide a comprehensive All-in-One cloud multiservice platform that effortlessly integrates with diverse ecosystems of applications and services using APIs. This seamless integration not only simplifies and optimizes business operations but also streamlines onboarding, facilitates video identification, and supports remote contracts through electronic signatures and efficient digital document management. The flexibility of our All-in-One platform guarantees that it can digitize every facet of business processes, thereby fostering strong connections and ensuring effective interactions among customers, partners, and suppliers, which ultimately enhances operational efficiency. By embracing our solutions, companies can streamline their workflows while also securing a competitive advantage in a rapidly changing market environment, allowing them to adapt to new challenges with ease. This adaptability is key to thriving in today’s business landscape, where innovation and responsiveness are paramount.

What is Kilterly?

Building and sustaining strong customer relationships is crucial for improving customer loyalty and lowering acquisition expenses. Kilterly is instrumental in fostering long-lasting connections with customers. Our sophisticated data analysis engine distinguishes between engaged customers, those who are apathetic, and those who might be inclined to leave. We have developed a unique survey tool designed specifically for customer success, which employs a groundbreaking approach to measure customer sentiment based on their feedback. By utilizing the Net Promoter Score (NPS), we enable you to consistently and subtly evaluate the likelihood of your customers recommending your business or product. Furthermore, Kilterly's automated communication features allow you to create campaigns and oversee tasks, enhancing both customer onboarding and the nurturing of ongoing relationships. Our platform also offers the capability to target specific customer segments at the most strategic times, employing various criteria for segmentation. This enables you to effectively organize your team's workflow, ensuring that each interaction with customers is both significant and impactful. Ultimately, Kilterly not only deepens your insight into customer preferences but also provides you with the necessary tools to address their needs proactively, significantly improving overall customer satisfaction.

Media

Media

Integrations Supported

Freshdesk
HubSpot CRM
HubSpot Customer Platform
HubSpot Sales Hub
Intercom
Mailgun
Pipedrive
Salesforce
Slack
Zendesk

Integrations Supported

Freshdesk
HubSpot CRM
HubSpot Customer Platform
HubSpot Sales Hub
Intercom
Mailgun
Pipedrive
Salesforce
Slack
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$10 per month
Free Trial Offered?
Free Version

Pricing Information

$399.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TocToc

Date Founded

2014

Company Location

Italy

Company Website

www.toctoc.me/

Company Facts

Organization Name

Kilterly

Date Founded

2018

Company Location

United States

Company Website

kilterly.com

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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