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Ratings and Reviews 0 Ratings
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What is TomTicket?
TomTicket functions as an all-in-one online platform that allows companies to efficiently handle customer support and services from a unified location. This Help Desk and Online Service tool is crafted to boost the productivity of your customer service operations. With TomTicket, customers and team members can easily submit support requests, exchange files for guidance, participate in live chat, and utilize a customized knowledge base, along with several other features that enhance communication and support. By simplifying these processes, TomTicket not only improves efficiency but also cultivates a stronger relationship between your business and its customers. This ultimately leads to higher customer satisfaction and loyalty as interactions become more streamlined and effective.
What is ReadyDesk?
ReadyDesk is a comprehensive online help desk software solution that offers a wide range of features tailored to meet the demands of businesses of all sizes. This platform allows customers to swiftly address their issues through several avenues, including submitting tickets via a dedicated customer portal, exploring self-service support articles available in the knowledge base, automatically creating tickets through email, and participating in live chat sessions. Both customers and support staff can generate tickets using the web interface or incoming emails, with options for file attachments and thorough tracking of all ticket activities. Technicians can efficiently juggle multiple tickets at once, utilizing a convenient tabbed interface located at the bottom of their screen. Furthermore, you can establish numerous customer portals to cater to an infinite number of departments or companies, each featuring customizable logos and settings tailored to their unique branding. Customers enjoy the convenience of viewing their current tickets, starting new requests, accessing invoices, monitoring assets, downloading resources, and engaging in real-time chat, all of which significantly enrich their overall interaction with the service. The platform’s versatility and user-friendly design make it an invaluable tool for enhancing customer support efficiency.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$2.68 per user, per month
Free Trial Offered?
Free Version
Pricing Information
$9.00/month/user
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
TomTicket
Date Founded
2013
Company Location
Brazil
Company Website
www.tomticket.com
Company Facts
Organization Name
ReadyDesk
Company Location
United States
Company Website
www.readydesk.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management