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What is Tonic?

In today's banking landscape, a retail bank's ability to attract new clients hinges on its provision of an online banking portal, a trend that we anticipate will extend to the realms of insurance and investment banking as well. To address this need, we collaborated with industry professionals to create a comprehensive financial platform designed to streamline and automate back office functions, prioritizing the needs of the Investor. Our primary objective was to facilitate a secure and uncomplicated investing experience for those looking to grow their wealth. The platform features an aesthetically pleasing design and a sleek, modern user interface that navigates clients through each step of the process seamlessly. It is accessible across various devices, including desktops, mobiles, and tablets, allowing users to transition between them effortlessly using QR codes. Additionally, a chatbot is available to assist users, providing support throughout the onboarding journey. Our system allows for diverse promotional methods, utilizing text, images, or videos to showcase various offers. Furthermore, clients can download comprehensive documents associated with each respective offer, and during the onboarding process, they have the flexibility to select from multiple options tailored to their preferences. This multifaceted approach ensures that we cater to the diverse needs of our clientele while enhancing their overall experience.

What is ServiceTonic?

ServiceTonic is a powerful, flexible, and intuitive service desk software designed in accordance with ITIL standards. It features a unique automation and service management platform that can be tailored extensively without the need for programming knowledge. As a solution for IT Service Management following ITIL guidelines, ServiceTonic enables IT departments to improve their internal workflows and increase user satisfaction through its multichannel service desk, process automation, and efficient asset management. Furthermore, it offers straightforward access to key performance indicators (KPIs), facilitating better decision-making processes. The software's comprehensive ticketing system allows organizations to effectively manage a wide range of requests, inquiries, and incidents, ensuring exemplary support for both customers and users. Additionally, any request can be submitted through its adaptable Multichannel Service Desk, which supports communication via Phone, Email, Mobile, Web, Chat, or even QR codes. This level of versatility not only streamlines operational procedures but also significantly enhances the overall user experience, making it an essential tool for modern IT teams. Ultimately, ServiceTonic stands out as a vital asset for organizations seeking to optimize their service management capabilities.

Media

Media

Integrations Supported

Tonic Ephemeral

Integrations Supported

Tonic Ephemeral

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$20 month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tonic

Date Founded

2013

Company Location

Malta

Company Website

tonicsolution.com

Company Facts

Organization Name

ServiceTonic

Date Founded

2009

Company Location

Spain

Company Website

www.servicetonic.com

Categories and Features

Investment Management

Accounting Management
Benchmarking
Bonds / Stocks
Client Management
Commodities
Compliance Reporting
Data Import / Export
For Investment Advisors
For Investors & Traders
Fund Management
Modeling & Simulation
Payroll & Commissions
Performance Metrics
Portfolio Management
Risk Management

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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