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What is Topicbox?

Effectively organize and categorize information by team, project, or subject for optimal clarity. The News Center of your organization provides real-time updates to ensure easy access to important information. This setup allows teams from different locations to engage and contribute at their convenience, regardless of time. A simple web link enables easy referencing of any email discussion. It is crucial that new team members receive vital historical context from their very first day to help them integrate smoothly. Additionally, facilitate the sharing of institutional knowledge with access to pertinent topics and a powerful search feature. Sidestep the issues associated with endless CC lists that can lead to either exclusion or unnecessary inclusion of individuals. Strengthen communication by ensuring that the appropriate audience is reached with the information. Offer individuals the chance to subscribe to topics of interest, enabling them to tailor their preferences for either immediate updates or daily digests. As part of Fastmail's commitment to excellence, Topicbox focuses on providing the same level of passionate, customer-centric support. We take immense pride in our dedication to users, continually working to enhance the email experience for everyone while adapting our services based on valuable user input. By prioritizing user feedback, we aim to create a more intuitive and efficient communication platform for all.

What is Keeping?

Keeping enables every member of your team to receive, respond to, and assign support emails directly from their personal mailbox. These support emails are systematically organized into a distinct section of your mailbox, ensuring they are separate from your regular emails. By delegating requests to specific teammates, you foster accountability and manage the distribution of tasks more effectively. Additionally, categorizing emails as open, closed, or pending allows for clear tracking of their status, ensuring that no requests slip through the cracks. You can also view your Shopify customer information within Keeping without having to exit Gmail. With advanced reporting features, you gain valuable insights into your team's customer response patterns. This includes monitoring first response times, assessing the volume of incoming requests, and evaluating how your team addresses them, ultimately enhancing your customer service strategy. Overall, Keeping streamlines the support process and improves team efficiency.

Media

Media

Integrations Supported

Gmail
Google Workspace
Shopify
Zapier

Integrations Supported

Gmail
Google Workspace
Shopify
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$10 per month
Free Trial Offered?
Free Version

Pricing Information

$8 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Topicbox

Date Founded

2017

Company Location

Australia

Company Website

www.topicbox.com

Company Facts

Organization Name

Keeping

Date Founded

2019

Company Location

Brookyn, NY

Company Website

www.keeping.com

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Productivity

Collaboration
Database Creation
Document Creation
File Sharing
Notes Management
Office Suite
Presentation Tools
Project Management
Task Management
Team Chat

Team Communication

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

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