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TablesReadyOur SMS-based application designed for managing waitlists, reservations, and queues in various sectors such as restaurants and hospitals will enhance the efficiency of your customer management process. Customers have the option to join your list seamlessly through an embedded widget, web page, or SMS, and you have the flexibility to disable this feature if desired. The platform supports online bookings and appointments that can be tailored for different industries, including dining, personal services, retail, entertainment, and government agencies. Communicating with your guests is simple; you can notify them when you're ready to serve by using a range of customizable automated texts or initiating a direct SMS conversation. If you prefer to use another scheduling software, that's not an issue; you can upload your reservations or utilize our API for smooth customer flow management. Additionally, our app integrates effortlessly with Square POS and Weebly, allowing for automatic text notifications when orders are placed. Importantly, there is no need for you or your customers to download any apps, making the process even more convenient. This user-friendly approach ensures that managing customer interactions is straightforward and efficient for all parties involved.
What is TotalVue from Groove?
TotalVue, created by Groove Technology Solutions, transforms the in-room entertainment landscape for hotels by delivering a modern streaming option that emphasizes guest satisfaction. Guests can instantly access content without the hassle of logins or passwords, making it convenient for everyone. The system boasts popular streaming apps, an intuitive interface, and a simple remote, ensuring that any guest can easily start using it upon arrival.
Beyond entertainment, TotalVue serves as a medium for showcasing vital property details, promotional dining deals, highlights of amenities, and event calendars directly on the screen, keeping guests engaged and informed throughout their visit.
For hotel operators, the system integrates smoothly with existing internet infrastructures, which means no in-room maintenance is necessary. A centralized dashboard allows for remote management of content updates and property communications, streamlining the process of ensuring all screens are current throughout the hotel.
With the backing of Groove's 24/7 US-based customer support, TotalVue stands out as the effective, customized streaming solution tailored for the hospitality sector that enhances both guest experiences and operational management. This groundbreaking strategy not only elevates the quality of service provided to guests but also simplifies the control hotels have over their entertainment systems while ensuring a seamless and enjoyable stay for all visitors.
What is Groove?
Elevate your interactions with customers through Groove, the comprehensive solution crafted to engage, assist, and delight your clientele. This innovative platform empowers you and your team to deliver outstanding customer experiences seamlessly at every stage of engagement. Enjoy genuine, open conversations with your customers, which streamlines communication and enables you to prioritize their needs over mere support tasks. Groove enhances your support team's ability to address inquiries promptly and efficiently, increasing overall productivity. You can enrich conversations with internal notes for private discussions among team members, promoting a collaborative environment. Furthermore, the system highlights if someone is already involved in a conversation, thus avoiding the confusion of duplicate replies. By allocating specific discussions to designated team members, you maintain accountability and clarity regarding roles, leading to a more structured customer service approach. With Groove, your team has the tools to revolutionize customer interactions, ensuring that each engagement leaves a lasting and positive impression. Ultimately, this transformative approach not only fosters customer loyalty but also drives business growth and satisfaction.
Media
No images available
Integrations Supported
AppFollow
Desktop.com
Elite EXTRA
GitHub
Gong
HubSpot Marketing Hub
Insightly
LinkedIn
LinkedIn Sales Navigator
Mailchimp
Integrations Supported
AppFollow
Desktop.com
Elite EXTRA
GitHub
Gong
HubSpot Marketing Hub
Insightly
LinkedIn
LinkedIn Sales Navigator
Mailchimp
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$12 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Groove Technology Solutions
Date Founded
2007
Company Location
United States
Company Website
www.getgrooven.com
Company Facts
Organization Name
Groove Networks
Date Founded
2013
Company Location
United States
Company Website
www.groovehq.com
Categories and Features
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management