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What is Touchpoint Plus?

Orders can be placed via our website or phone, offering both delivery and pickup services. You can create personalized Bundles, Specials, and Meals to suit your tastes. Take advantage of our upselling features designed to boost your revenue. Our integration with the Kitchen Display System guarantees that meals are prepared fresh and at the right time. There's also the option to integrate our "Front End" order management system into your existing setup, allowing for the use of Touchpoint while preserving your current reporting and integrations. Staff can be assigned specific roles, with hourly wages set, and they can easily clock into the tip pool. Comprehensive reports on wages and tips will help you make informed staffing decisions as necessary. The Touchpoint POS Drive Thru system is designed to improve the efficiency, enjoyment, and safety of your Drive Thru service. Line Busters can be implemented to speed up service, while SMS payment links help reduce contact. With Touchpoint Point of Sale Tools, you can analyze various metrics in detail. Additionally, we evaluate employee performance to ensure that your team is meeting the established expectations. This all-encompassing approach allows you to refine every facet of your business operations while fostering a productive work environment. Keeping your operations streamlined not only enhances customer satisfaction but also boosts overall profitability.

What is IBM watsonx Orders?

Elevate the operational efficiency of your restaurant through the implementation of AI that adeptly handles even the most complex orders. IBM watsonx Orders functions as an AI-powered voice assistant that expertly captures orders from drive-thru patrons and swiftly relays them to the payment area. It is designed to navigate a variety of scenarios, including loyalty programs and mobile orders, while being thoroughly informed about customization choices for each menu item. Moreover, it stays updated on the current availability of items on the menu. This dependable AI voice assistant significantly enhances the ordering experience for both customers and staff alike. On average, watsonx Orders autonomously processes 87% of orders, even those with detailed customizations, mobile pickups, and loyalty program codes; it also has the capability to effortlessly hand off to a human team member when needed. Comparable to a seasoned employee, watsonx Orders is not only friendly but also effective, minimizing unnecessary dialogue to maximize throughput and achieving rates of up to 150 vehicles per hour in a dual-lane drive-thru. This cutting-edge solution not only streamlines restaurant operations but also boosts customer satisfaction by cutting down wait times and enhancing order accuracy, making it a valuable asset in today’s fast-paced dining environment. By integrating this technology, restaurants can ensure a more efficient workflow and a better overall experience for their patrons.

Media

Media

Integrations Supported

IBM watsonx Code Assistant
IBM watsonx.ai

Integrations Supported

IBM watsonx Code Assistant
IBM watsonx.ai

API Availability

Has API

API Availability

Has API

Pricing Information

$399 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TouchpointPlus.com

Date Founded

2013

Company Location

United States

Company Website

www.touchpointplus.com

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/watsonx-orders

Categories and Features

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Categories and Features

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