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What is Touchpoint?

Touchpoint is a customer relationship management (CRM) tool designed specifically for small to medium-sized enterprises, integrating sales, marketing, and support functionalities to enable users to oversee all customer interactions through one comprehensive dashboard. With Touchpoint Promote, you can effortlessly design and dispatch SMS or email marketing campaigns. Touchpoint Sell offers a straightforward CRM experience that streamlines sales processes, ultimately helping to secure additional deals. Touchpoint Serve ensures outstanding customer service while providing a unified view of all customer interactions. Touchpoint Collaborate enhances productivity by facilitating efficient teamwork through its collaboration feature. Additionally, Touchpoint Connect allows businesses to engage with customers and partners across various communication channels, including emails and SMS. This multifaceted approach not only improves customer relationships but also drives overall business success.

What is 1stContact.ai?

1stContact.ai is an AI-powered CRM designed to unify every aspect of your business—from sales and marketing to support and automation—into one cohesive platform. Featuring Jenny, a conversational AI assistant, it allows teams to manage pipelines, schedule meetings, automate campaigns, and even respond to customers through web chat, SMS, and social media DMs. Its intuitive visual builder makes it easy to create landing pages, forms, and funnels that convert, while AI-enhanced workflows automatically nurture leads based on their behaviors. The CRM seamlessly integrates payment gateways like Stripe and PayPal, connects with Shopify for e-commerce, and supports 500+ apps through Zapier for limitless flexibility. 1stContact.ai’s built-in analytics help you understand lead sources, conversion performance, and campaign ROI, driving smarter business decisions. Beyond CRM, the platform also includes tools for membership management, course creation, and review automation—giving users a complete digital ecosystem. For developers and agencies, white-label options and API integrations enable deep customization. With 24/7 support, dedicated account managers, and advanced security, it’s built to scale alongside your business. Whether you're just starting or managing a growing team, 1stContact.ai empowers you to automate more, sell faster, and deliver exceptional customer experiences. It’s not just a CRM—it’s the intelligent operating system for modern businesses.

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Integrations Supported

Authorize.Net
ClickUp
Constant Contact
Facebook Ads
Google Business Profile
Google Sheets
Instagram
LinkedIn
LinkedIn Ads
PayPal
Pipedrive
Pushpay
QuickBooks Enterprise
SalesForceSpeed
SendGrid
TikTok
WhatsApp
Zapier
Zoho CRM
monday sales CRM

Integrations Supported

Authorize.Net
ClickUp
Constant Contact
Facebook Ads
Google Business Profile
Google Sheets
Instagram
LinkedIn
LinkedIn Ads
PayPal
Pipedrive
Pushpay
QuickBooks Enterprise
SalesForceSpeed
SendGrid
TikTok
WhatsApp
Zapier
Zoho CRM
monday sales CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$39
Free Trial Offered?
Free Version

Pricing Information

$67/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Touchpoint

Date Founded

2022

Company Location

Estonia

Company Website

www.touchpoint.com

Company Facts

Organization Name

1stContact.ai

Date Founded

2025

Company Location

United States

Company Website

1stcontact.ai

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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